Contact Centre Advisor

On-site in Coventry·Full-time·Added yesterday (last checked 13 Nov)

Schindler

39 open roles

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Our summary

Work mode: On-site, Coventry
Contract: Full-time
Holiday: 25 days holiday + bank holidays
Pension: 6% employer pension
Commute: Cycle to work scheme

Skills

Requirements

What we're looking for

Previous experience in a contact centre or call centre environment
Excellent verbal and written communication skills
Strong customer service orientation
Good IT skills and experience with CRM systems
Ability to remain calm and professional when handling emergencies, complaints, or escalations
Flexibility to work evenings and weekends as required by the rota

Nice to have

SAP CRM experience
Experience within financial services or sales environments

Pay & benefits

What you'll get

When you join Schindler, you'll be rewarded with a competitive package designed to support your wellbeing, career development and work-life balance, including:

Competitive salary
25 days' holiday plus bank holidays, and an annual paid volunteering day
Pension scheme with 6% company contribution
Comprehensive life assurance
Enhanced family leave
Private medical cover with a trusted provider, plus 24/7 virtual GP access
Employee Assistance Programme offering confidential support
Free eye tests and eyewear discounts
Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts

The role

Location: Coventry, England, United Kingdom
Job ID: 92951

Shift Pattern: Monday to Sunday, 05:00-20:00 on a rota basis (40 hours per week)

We are hiring for a customer-focused Contact Centre Advisor to join its Customer Care Centre (CCC) in Coventry. The successful candidate will act as the first point of contact for customers, engineers, and internal stakeholders, managing inbound and outbound communications while delivering exceptional service against established KPIs and SLAs.

What you'll do

In this role, you'll be responsible for:

Handle inbound and outbound contact centre calls in line with procedures and service standards
Provide professional, courteous, and customer-centric support
Manage escalations, complaints, and operational issues effectively
Monitor and respond to system alerts and equipment condition flags
Follow tele-alarm and tele-monitoring protocols
Act as a Single Point of Contact (SPOC) for operational issues and resolutions
Maintain accurate records and CRM updates
Support continuous improvement initiatives and training programmes
Deliver personal and team performance targets

Who you are

Essential

About Schindler

Industry: Elevators
Founded: 1874
Employees: 50,000–100,000
Headquarters: Ebikon, Switzerland

In their own words

About the company & team

At Schindler Ltd (UK), our elevators, escalators, and moving walks safely transport more than two billion people every day through buildings, airports, railway stations, and other transportation hubs around the world. As part of the Schindler team, you'll discover meaningful work that enhances the quality of life for communities and helps make places more accessible, inclusive, and sustainable for all.

We combine innovation, safety, and high ethical standards, fostering a culture of respect for one another and for the world around us. By joining us, you become part of a global success story while contributing to local communities and shaping the future of urban mobility. Together, we continue a proud legacy of excellence and innovation that began in 1874.

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

All open roles at Schindler