Multi-Skilled Maintenance Operative

We are actively building diverse teams and welcome applications from everyone.

Role: Multi-Skilled Maintenance Operative - Fabric

Location: Birmingham - James House (on-site)

Contract Type: Permanent

Salary Package: £30,500- £31,500 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 8:30am to 5:30pm - Monday to Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose

The purpose of this role is to support the day-to-day maintenance, repair, and servicing of facilities within the organisation. This role requires a versatile individual with strong general labouring skills, basic plumbing knowledge, and the ability to carry out a wide range of maintenance tasks. The successful candidate will play a key role in the overall upkeep of the property, undertaking tasks across a range of trades.

Security clearance or willingness to apply will be required for this role.

Full UK driving Licence.

Key responsibilities

Reactive Maintenance and Fault Finding

• Respond promptly to reactive maintenance requests, diagnosing issues, and implementing effective repairs.
• Ensure that all reactive and scheduled maintenance tasks are completed within Service Level Agreements (SLAs).
• Diagnose and resolve plumbing issues based on inspections or descriptions.
• Maintain an adequate stock of spare parts and materials required for repairs and maintenance tasks.

Preventive Maintenance

• Carry out planned preventive maintenance (PPM) activities as directed by the Facilities Manager.
• Conduct water temperature checks and sampling.
• Ensure compliance with water safety standards.

Documentation and Compliance

• Accurately complete and maintain all maintenance documentation, ensuring it is up-to-date and submitted on time.
• Ensure compliance with statutory requirements, industry standards, and company policies, Health & Safety, and safe working practices.
• Document inspections and repairs.

Multi-Trade Tasks

• Conduct maintenance tasks, including general tradesperson tasks, basic electrical work, office moves, furniture moves, and mechanical tasks as required.
• Perform routine inspections and maintenance of buildings and facilities.
• Address any general repair needs as they arise.
• Provide support to other team members and departments as directed by the Facilities Manager.

Plumbing Maintenance and Repairs (Desirable)

• Perform routine and emergency maintenance on plumbing systems, including the repair and maintenance of showers, wash hand basins, toilets, taps, and both vented and unvented boilers.
• Clear blockages in toilets, sinks, wastes, and drains.
• Conduct quarterly shower head cleaning and maintenance of water features.
• Respond to emergency plumbing calls and perform necessary repairs.
• Ensure quick and efficient resolution of urgent plumbing issues.

Health & Safety

• Conduct work in a safe and diligent manner, following all relevant safety protocols and procedures.
• Maintain and update personal risk assessments, always ensuring a safe working environment.
• Properly use all work equipment and personal protective equipment (PPE) in accordance with training and instructions received.
• Adhere to all safety regulations and protocols.
• Ensure a safe working environment for all maintenance activities.

Customer Service and Communication

• Maintain strong customer care focus, addressing any queries or concerns from colleagues in a professional manner.
• Communicate effectively with team members, supervisors, and other departments to ensure smooth coordination of maintenance activities.

Continuous Improvement

• Participate in training and appraisal activities as required, staying updated on best practices and new developments in plumbing and maintenance.
• Proactively identify potential issues or areas for improvement in maintenance processes, suggesting solutions where appropriate.

Skills and experience

Essential Qualifications/Skills/Knowledge:

• Competent with relevant qualifications, e.g., City & Guilds.
• Strong technical skills.
• Ability to diagnose and resolve issues efficiently.
• Proven experience in property maintenance and repair.
• Experience in additional trades such as plumbing, electrical work, carpentry, or building repairs is desirable.
• Multi-skilled background with the ability to perform tasks across multiple trades.
• Ability to diagnose and repair faults.

Desirable Qualifications/Skills/Knowledge

• Gas Safe qualification.
• IPAF and PASMA certifications for working at heights.
• Health and Safety qualifications (e.g., NEBOSH, IOSH) are advantageous.
• Customer service orientation with strong communication skills.
• Computer literate with the ability to complete paperwork accurately and promptly.

Personal Attributes

• Professional and customer-focused approach.
• Reliable, trustworthy, and punctual.
• Positive attitude and ability to work methodically.
• Ability to work independently and as part of a team.
• Willingness to train others and share knowledge.

Other Requirements

• Flexibility to respond to emergencies and out-of-hours callouts.
• Full driving license.
• Commitment to continuous professional development.