3XS System Support Manager

• Competitive salary, negotiable based on experience
• Personal development and appraisal plan
• 28 days holiday, plus up to 5 days the longer you stay with Scan
• Pro-Fit personal training and nutrition advice
• Wellbeing plan facilitated by Changing Minds UK
• Social events
• Employee discount
• Pension scheme with flexible contributions

Scan Computers is seeking an experienced and driven 3XS System Support Manager to lead our specialist technical support team. This is an exciting opportunity to oversee the delivery of exceptional post-sales support for our award-winning 3XS custom-built PCs, workstations, servers, and laptops.

As the Systems Support Manager, you will be responsible for leading a team of skilled technical support engineers, ensuring customers receive industry-leading technical assistance while driving service quality, operational efficiency, and continuous improvement. You'll work closely with Production, Quality Control and Return teams to resolve complex technical issues and enhance the overall customer experience.

• Lead and develop the 3XS System Support team to deliver outstanding customer service.
• Manage the day-to-day operation of the technical support department, ensuring service levels and response times are achieved.
• Monitor team performance through KPIs, reporting, and regular performance reviews.
• Drive continuous improvement of support processes, documentation, and knowledge sharing.
• Work closely with internal departments to identify recurring issues and implement long-term solutions.
• Ensure warranty, repair, and technical support procedures are followed consistently.
• Assist with recruitment, onboarding, training, and mentoring of support engineers.
• Promote a positive, collaborative, and customer-focused culture within the department.

• Type : Full Time
• Location : Bolton HQ
• Salary : Competitive / Negotiable

Apply

• Experience managing a customer support or technical support team.
• Working knowledge of PC hardware, custom-built systems, operating systems, and system diagnostics.
• Excellent leadership and people management skills.
• Strong problem-solving and decision-making abilities.
• Experience working in a fast-paced customer-focused environment.
• Strong organisational skills with the ability to prioritise multiple workloads.
• Familiarity with CRM, ticketing, or service management platforms.

We're looking for someone who leads by example, enjoys developing people, thrives under pressure, and is passionate about delivering an exceptional customer experience. The successful candidate will combine strong technical expertise with outstanding leadership skills to ensure the 3XS Support team continues to provide industry-leading service.