Senior Sales Operations Analyst

Job description

At Sage, we're looking for a commercially minded Sales Operations Analyst to help drive and accelerate growth across our UKIA region. This is an exciting opportunity for someone who enjoys turning data into actionable insights, improving processes, and partnering with teams across the business to accelerate sales performance and operational excellence.

You'll play a key role in ensuring our revenue operations run efficiently, supporting everything from sales forecasting and pipeline analysis to CRM optimisation and cross-functional governance. If you're naturally curious, highly analytical, and enjoy solving complex business challenges, we'd love to hear from you.

This role is hybrid, three days per week on-site in the Newcastle office.

Key responsibilities

𝐖𝐡𝐚𝐭 𝐰𝐢𝐥𝐥 𝐲𝐨𝐮 𝐛𝐞 𝐝𝐨𝐢𝐧𝐠?
As our Sales Operations Analyst, you'll work closely with Sales, Marketing, Customer Success, PMM, Finance, Enablement and Commercial teams to improve performance and identify opportunities for growth.

Some of your key responsibilities will include:
• Analysing sales and revenue data to identify trends, risks and opportunities
• Creating and maintaining dashboards and reports that provide meaningful business insights
• Supporting sales forecasting and account allocation processes
• Ensuring CRM data quality and helping optimise workflows and user adoption
• Troubleshooting CRM-related issues and recommending process improvements
• Facilitating operational governance meetings focused on funnel performance, service levels and process effectiveness
• Providing insights into pipeline health and revenue performance
• Supporting sales enablement initiatives through training, process documentation and knowledge sharing
• Partnering with stakeholders across the business to deliver operational improvement projects

𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐰𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫?
We're looking for someone who can combine analytical thinking with strong stakeholder management skills.

You'll likely bring:
• Previous experience in Sales Operations, Revenue Operations, Business Operations or a similar analytical role
• Strong data analysis and reporting capabilities
• Experience working with CRM platforms and maintaining data quality standards
• Advanced Excel and reporting skills, with dashboard creation experience
• The ability to translate complex data into clear business recommendations
• Strong organisational skills with excellent attention to detail
• Confidence working with multiple stakeholders across different functions
• A proactive mindset and passion for continuous improvement

𝐖𝐡𝐲 𝐒𝐚𝐠𝐞?
At Sage, you'll have the opportunity to make a real impact on how we scale and grow. You'll work alongside talented colleagues across multiple functions, influence business decisions through data-driven insights, and help shape the processes that support our future success.

𝐇𝐞𝐫𝐞'𝐬 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮𝐫 𝐟𝐢𝐫𝐬𝐭 𝐭𝐡𝐫𝐞𝐞 𝐦𝐨𝐧𝐭𝐡𝐬 𝐜𝐨𝐮𝐥𝐝 𝐥𝐨𝐨𝐤 𝐥𝐢𝐤𝐞:
• Month 1: Build relationships with key stakeholders, gain an understanding of the UKIA sales organisation, CRM environment, reporting landscape and operational processes.

• Month 2: Take ownership of core reporting and analysis activities, begin identifying process improvement opportunities and contribute to forecasting and planning cycles.

• Month 3: Lead operational discussions, provide actionable insights to stakeholders and start delivering improvements that enhance sales productivity, data quality and business performance.

𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬? 𝐖𝐞 𝐡𝐚𝐯𝐞 𝐩𝐥𝐞𝐧𝐭𝐲...
Video: https://www.youtube.com/watch?v=TCMtTYUUiuU
• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing

About the company

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/