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168,000+ live jobsLead Customer Operations Manager
On-site in Londonderry·Full-time·Added 8 days ago (last checked 22 Oct)
Royal Mail
1160 open roles
Our summary
- Work mode
- On-site, Londonderry
- Contract
- Full-time
- Experience
- Senior level
Skills
The role
Seeking an experienced leader to drive operational excellence within our Londonderry Customer Operations unit. Oversee frontline teams, ensure safe and efficient delivery of mail and parcels, and foster a culture of safety, customer service, and productivity. Ideal for candidates with strong people management skills and a background in large-scale operational leadership.
About Royal Mail
Royal Mail is the United Kingdom's national postal service, providing letter and parcel delivery through its one-price-goes-anywhere Universal Service. It operates as part of International Distribution Services (IDS), a global logistics company that also runs the GLS delivery network across more than 50 countries, and is owned by EP Group since 2025.
Royal Mail serves millions of customers in the UK and worldwide, and the group also includes Parcelforce Worldwide and MarketReach. As the Universal Service Provider, it is regulated by Ofcom, and it continues to invest in modernising its delivery network, including out-of-home locker networks and parcel services shaped by growing e-commerce.
- Industry
- Postal services
- In the UK
- London
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