General Foreperson
Costain4d ago3 locations
We are looking for a Floating General Foreperson to join our team on our Thames Water Framework. This role will involve travel across multiple sites in the Thames regions.
Ashford +4
UK jobs. Bigger possibilities.
136,000+ live jobsCustomer Liaison Officer
On-site in Hitchin·Added 14 days ago (last checked 8 Oct)
Overview
Requirements
Work on-site in Hitchin
No relocation package mentioned.
Skills
Nice to have
Requirements
What we're looking for
- Ability to adjust to a change in focus to accommodate Operational needs and the ability to work in a fast-paced environment and have a strong mind set
- Experience in a customer face to face service role
- Conscientious with the tenacity and resolve to see things through
- Organised and punctual
- Articulate and good at explaining things
- Thorough, with good record keeping.
- IT literate, including Microsoft Office - Intermediate Word, Excel, Outlook and internet/intranet capabilities
- Strong oral and written communication skills
Nice to have
- Knowledge / experience of working in the utilities industry is desirable
- A-level or degree in English
Education & certifications
- GSCEs in subjects such as English and Maths
- UK Driving licence
The role
We are looking for a Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face.
What you'll do
- To act as an ambassador for the client in front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our work
- Present a professional, personable and reassuring face to the business
- Communicate directly with customers to inform, advise and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them
- Support the operational teams in their communications with customers and others
- Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots
- Communicate directly with our customers on the doorstep while working collaboratively with the operational teams and Site managers
- Be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints
About Costain
- Industry
- Construction & Engineering
- Founded
- 1865
- Employees
- 1,000–5,000
- Headquarters
- London, UK
- Website
- costain.com
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