BPA Senior Administrator

Join our growing Bulk Purchase Annuity (BPA) Operations team and play a key role in delivering accurate, high-quality administration for policyholders and members of defined benefit pension schemes. You'll combine your pensions expertise with a strong focus on customer outcomes, supporting colleagues, improving processes and helping newly onboarded schemes transition safely into business as usual.

• Lead the administration of BPA policies and defined benefit pension schemes, ensuring work is accurate, timely and compliant with legislation, benefit specifications and Royal London policies.
• Manage member and policyholder activity including record maintenance, data integrity, queries, retirement, transfer and bereavement quotations and settlements.
• Complete quality assurance checks, monitor service levels and provide guidance, training and support to colleagues.
• Support operational readiness for newly onboarded schemes, buy-in shadow administration, payroll processing, data cleansing and transitions to buyout.
• Deliver clear, proactive and tailored support to policyholders, including vulnerable customers, in line with FCA Consumer Duty.
• Contribute to reporting, reconciliations, governance activity, projects and the continuous improvement of processes and procedures.

Contract type: Permanent
Location: Alderley Park
Working style: Hybrid 50% home/office based

• Experience in pensions administration, ideally within defined benefit schemes or Bulk Purchase Annuities; exposure to defined contribution schemes would also be welcomed.
• Sound knowledge of pensions administration, including Guaranteed Minimum Pensions, relevant legislation and regulatory requirements.
• Strong attention to detail, with the ability to interpret complex information, maintain accurate data and complete financial transactions within robust controls.
• Confident using administration systems and Microsoft Excel, with good analytical, problem-solving and decision-making skills.
• Well organised and able to prioritise effectively while working independently and collaboratively in a busy operational environment.
• A clear and confident communicator who can build effective relationships with policyholders, trustees, colleagues and external suppliers.
• A pensions administration qualification and knowledge of Irish pensions law would be advantageous, but are not essential