Palace Attendant

About the role

It's helping to assemble a table ready to seat two hundred.

It's the collaboration and the community spirit. And it's helping to deliver extraordinary service in incredible surroundings. This is what makes working for the Royal Household exceptional.

The Master of the Household's Department handles everything involved in the official and private entertaining across all the Royal residences. Joining our small and dedicated Palace Attendants team, you'll be part of the team that creates the first impression for any visitor or guest to the Palace.

Key Responsibilities

• An intrinsic part of the role is to carry out a variety of physical tasks, maintaining the presentation and smooth operation of the Palace internally and externally. This includes moving furniture, works of art, antiques, carpets, luggage and other items, while ensuring everything runs efficiently behind the scenes.

• Whether you're setting up for a department meeting, supporting an official event, or preparing State Rooms for thousands of visitors, you'll play an important role in the smooth daily running of a busy working Palace, including assisting with event technology and operational requirements.

• You'll also make sure that every item is in place and presented to its very best, moving furniture and carpets along with the extraordinary works of art and priceless antiques.
• Assisting the wider team with the official and private entertaining, you'll be inspired and supported to deliver to exceptional standards in all that you do.
• On hand to assist the wider hospitality team with their delivery, you'll be guided and supported to achieve the highest standards in all that you do.
• You'll assist with welcoming and guiding guests, supporting public opening operations and helping to deliver a positive experience for visitors, colleagues and stakeholders across the Royal Residences.
• You'll support contractor escorting, internal deliveries, access arrangements and other operational activities, ensuring work is delivered safely, professionally and efficiently.
• You'll help maintain high standards of presentation through cleaning and housekeeping duties in operational areas, including conservation cleaning activities carried out in accordance with established collection care procedures.
• You'll support wider operational resilience activities, including salvage operations, confidential waste disposal processes and the reporting of maintenance issues, damages or unusual occurrences.

This role will involve lifting and moving furniture, works of art, antiques, carpets, luggage and other items of varying sizes and weights on a daily basis. It may also require working at height using ladders, steps or indoor access equipment, following appropriate training and safety procedures.

Whilst you will be predominantly at Buckingham Palace, you will have the opportunity to assist in other royal residences as required.

About you

Essential Criteria

• Previous experience is not essential as training will be provided, however you'll be enthusiastic about delivering excellent service within a professional hospitality, customer-focused or operational environment.

• You're a natural team player with the ability to build positive working relationships and communicate effectively with colleagues, contractors, guests and visitors.

• Your keen attention to detail and good time management skills will make you an asset to this team.
• You clearly take care and pride in your work and your flexible approach means you pro-actively get involved in a varied range of tasks.
• Friendly, outgoing and professional, you'll be confident communicating and working effectively with all kinds of people.
• Good timekeeping and planning skills will be important, and you can be relied upon to manage a daily workload to meet regular deadlines.
• You'll be comfortable carrying out a physically active role, including lifting and moving items, and working safely at height where required.
• You'll demonstrate excellent customer service skills and take pride in delivering a positive experience for guests, visitors and colleagues.
• You'll have the confidence to identify and report maintenance issues, damages or unusual occurrences, ensuring high operational standards are maintained.
• Experience working winin a hospitality or visitor attraction evironment and a full, clean UK driving license would be desirable, however not essential.

Benefits

Benefits

We know that to deliver our best work; we need to feel at our best. That's why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
• Our excellent non-contributory pension plan (we'll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.