Housekeeping Attendant

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Housekeeping Attendant at Waldorf Astoria London - Admiralty Arch, you're not just ensuring the cleanliness of guest rooms - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day

The Housekeeping Attendant plays a vital role in the seamless operation of the housekeeping and laundry departments. This position coordinates Guest requests, assesses operational priorities, and allocates resources with precision-ensuring services are delivered efficiently, discreetly, and to the highest standards, resulting in an intuitive and effortless Guest experience.

As a Housekeeping Attendant, you will provide refined operational support across both housekeeping and laundry functions, upholding meticulous standards and service excellence throughout the hotel. You will perform the following responsibilities to the highest luxury standards:

• Ensuring consistently exceptional operating standards across all Housekeeping and Laundry areas, in full alignment with brand and hotel standards

• Monitoring the presentation, performance, and conduct of all Housekeeping and Laundry Team Members, with a strong focus on training, alignment, and teamwork

• Delivering warm, attentive, and responsive Guest service at all times

• Actively coordinating room availability and release in partnership with Floor Housekeeping Supervisors to support Guest arrivals and service flow

• Managing key departmental controls, including staffing levels, master key issuance, incident records, and the tracking of uniforms and linen inventory

• Reviewing daily Guest information within the CRM system to ensure all preferences, requests, and special instructions are anticipated and fulfilled accurately

• Coordinating floral arrangements for special occasions and arranging personalised linen services, including embroidered or bespoke items for celebrations and indulgent experiences

• Managing monthly Lost & Found records, including documentation and approved donations

• Inspecting uniforms daily and coordinating cleaning, repair, or replacement as required

• Coordinating and controlling the flow of documentation, linen, and personnel within the department, including daily linen releases from Laundry

• Overseeing the daily release and processing of Guest garments utilising the laundry service

• Completing monthly Laundry expense closures and accurately managing departmental provisions

• Providing operational cover for the Laundry Attendant during periods of leave, days off, or absence

What are we looking for?

A Housekeeping Attendant representing Hilton's luxury brands consistently acts in the best interests of our Guests, while collaborating seamlessly with colleagues across the hotel. To succeed in this role, you will demonstrate the following qualities and capabilities:

• Strong planning and organisational skills with the ability to prioritise effectively

• Clear, polished verbal and written communication abilities

• Previous experience in a Housekeeping or Laundry environment within a quality‑driven setting

• Excellent interpersonal skills underpinned by a genuine, service‑led mindset

• Intermediate proficiency in computer systems and standard office applications, including Microsoft Office

• A proven commitment to delivering consistently elevated Guest service

• Exceptional standards of cleanliness, organisation, and personal presentation

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• The ability to collaborate effortlessly as part of a high‑performing team

• Exceptional attention to detail with a discerning eye for quality

• A positive, composed, and proactive professional attitude

• Prior experience within a luxury or ultra‑luxury hospitality or service‑led environment is highly desirable.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.