Customer Identity Product Owner

Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Identity
Contract Type: Permanent
Working pattern: Full Time
Location: London
Closing Date: Friday 13th November (Please note we may close the advert sooner due to high volume of applicants)

Reporting to the Head of Identity, you'll own the end-to-end vision, roadmap and backlog for customer identity capabilities, including registration, authentication, account recovery, profile management and consent management. You'll work closely with technology, cybersecurity and product teams to deliver innovative identity solutions that balance customer experience, security and regulatory requirements.

• Defining and delivering the product vision and roadmap for Customer Identity services.
• Owning and prioritising the product backlog based on business value, customer needs, security risk and compliance requirements.
• Leading the delivery of customer identity capabilities across the Post Office digital ecosystem.
• Working with technology teams, architects and third-party suppliers to deliver secure and scalable identity solutions.
• Collaborating with cybersecurity, compliance and business stakeholders to ensure identity services align with organisational objectives.
• Acting as the primary point of contact for Customer Identity across product and delivery teams.
• Driving continuous improvement through customer insight, stakeholder feedback and performance analysis.
• Ensuring accessibility, user experience and regulatory considerations are embedded throughout the product lifecycle.
• Supporting the wider Identity Centre of Excellence and contributing to the organisation's strategic identity roadmap.

We're looking for an experienced Product Owner or Product Manager with a strong understanding of Identity and Access Management (IAM) and a passion for delivering secure, customer-centric digital products.

You'll have:

• Proven experience as a Product Owner, Product Manager or similar role within Identity, Cyber Security, Digital or Technology environments.
• Strong knowledge of Identity and Access Management principles, including Authentication, Authorisation, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Identity Governance and Administration (IGA) and Privileged Access Management (PAM).
• Experience managing product roadmaps, backlogs and prioritisation within Agile environments.
• A track record of delivering complex technology initiatives across multiple stakeholders and teams.
• Experience collaborating with engineers, architects, security specialists and business leaders.
• Strong stakeholder management, communication and influencing skills.
• The ability to make informed, data-driven decisions and balance business priorities with risk and compliance considerations.
• Experience working within large-scale or regulated organisations would be advantageous.

Our commitment to embracing diversity extends beyond just words. While we've outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We're thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we're unable to provide individual feedback on all submissions.