System Support Specialist in Manchester

On-site in Manchester·Added 3 days ago (last checked 26 Oct)

PHMG

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Our summary

Salary: £29,000 a year
About £2,030 a month after tax.
Work mode: On-site, Manchester
Contract: Fixed-term

Skills

Nice to have

Telecoms

PHMG is hiring for this role in several places. This vacancy is in Manchester.

Requirements

What we're looking for

Strong communication skills, verbal and written.
A highly organised approach to your work
Experience working with multiple departments both internally and externally.
Good telephone manner.
Experience or understanding of Service Level Agreements and Ticket Management.

Nice to have

Experience of working in a telecoms environment and/or support desk would be advantageous

The role

To maintain our position at the forefront of our industry - and sustain our continual growth - we're expanding our technology consulting team supporting our clients in North America.

As a System Support Specialist, you'll manage the delivery of the implementation of bespoke audio branding services on our clients' telephony systems and ongoing support thereafter. You'll be committed to delivering the best experience possible, ensuring clients experience the world-class service we're known for.

What you'll do

Working together with our dedicated Account Managers you'll gain a detailed understanding of each specific client case and determine the best strategy to upload our productions.

Your work will be directed through our CRM systems and project cases, so we'll make the best use of your organisation skills and ability to prioritise your own time. You'll have a detailed training plan to develop your technical skills. What we ask is that you bring the passion, hard work and drive to be successful.

To provide administrative support to the Service & Support Team
Using Sound Pad application to upload mobile voicemail audio for clients
Calling into clients to perform sound checks on audio we have loaded to check it is playing the correct audio and there are no sound issues
Calling clients to set up 2 factor authorisation
Monitoring the sound check tool and shared inbox, adding audio to the sound check tool

How you'll work

Location: Manchester, Old Trafford
Hours: 1:00pm - 10pm (supporting US clients)
Salary: £29,000

Contract: Fixed term until January 2027

About PHMG

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world's leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services. In 2025, PHMG entered a defining new chapter as an employee-owned business. Ownership now sits with the people who power our creativity, performance and growth. It strengthens our independence, sharpens our long-term focus and ensures success is shared. We are proud recipients of the King's Award for Enterprise, recognised for innovation, growth and performance excellence. Today, more than 800 colleagues across six global offices collaborate to deliver work that blends artistry with commercial impact. Joining PHMG means becoming part of a people-powered, future-focused company that values creativity, champions diversity and invests in professional growth. Sound good?