Customer Service Reception Officer

We're looking for a friendly, professional and organised Receptionist to join the Estates and Facilities Management team at Peterborough City Council.

As the first point of contact for visitors, colleagues, contractors and councillors, you'll play an important part in creating a welcoming and positive experience. You'll respond to enquiries, direct visitors to the right person or service, and provide general administrative support to help the wider team run smoothly.

The role is 9am to 5pm and will involve working across three different locations within Peterborough city centre, so you'll need to be comfortable moving between sites as required.

You'll be someone who enjoys helping people, communicates confidently and takes pride in delivering excellent customer service. You'll also understand the importance of confidentiality and professionalism in a busy working environment.

Previous reception or administrative experience would be helpful, but just as important is a positive attitude, willingness to learn and a commitment to providing a great service.

We reserve the right to close this vacancy early if we receive a sufficient number of applications, so we encourage you to apply early.

Our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are a person who has or considers yourself to have a disability and you require reasonable adjustments to the application or interview process, please contact pccrecruitment@peterborough.gov.uk.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.