Customer Services Advisor

We are looking for a helpful and enthusiastic person to join the Blaby District Council Customer Services Team as a Customer Services Advisor. Reporting to a Customer Services Team Leader, you will help provide an accessible, responsive and welcoming service to our customers.

As a first point of contact, you will respond to a wide range of enquiries by telephone, email, online forms and face to face, including dealing with customers at Reception. You will provide clear and accurate information, help customers access the right services and aim to resolve enquiries at the first point of contact wherever possible.

You will take responsibility for customer enquiries and service requests, ensuring the right action is taken and progressing matters where needed. The role also includes using different IT systems, maintaining accurate records, processing payments, handling personal and sensitive information appropriately, and supporting incoming post and deliveries.

Scale 2/3 (£26,016 - £29,542) per annum

You do not need previous local government experience. We welcome relevant experience gained in different sectors, workplaces, voluntary roles or other customer-facing settings. Training and support will be provided to help you develop in the role.

We are looking for someone who communicates clearly and respectfully, listens carefully and can manage a range of customer enquiries. You will work well with others, use your own initiative and be willing to learn new skills.

Benefits of working with us include a Local Government Pension scheme, exciting career opportunities, flexible working including flexi-time scheme and out of town offices with free car parking and cycle bays and the possibility of hybrid working once you are established in the role. To find out more, click on the link Employee benefits

To find out more about the role and what it is like to work for us, please contact Karen Croft-Kirby or Sally Dorans on 0116 2750555 for an informal discussion.

Should you have any technical issues when applying, please email human.resources@blaby.gov.uk.

Closing date: 23 November 2026

Interview date: 3 December 2026

Blaby District Council is committed to equality of opportunity and welcomes applications from all sections of the community. We value the different experiences, skills and perspectives people bring. We are committed to the employment and career development of disabled people, care leavers and members of the Armed Forces community. As a Disability Confident Employer, and through our commitments to care leavers and the Armed Forces Covenant, we offer a Guaranteed Interview Scheme. Further information is available on our jobs page.jobs page