Aftersales Contact Centre Senior Team Leader

On-site in Burnley·Full-time·Added yesterday (last checked 9 Nov)

Perrys Group

45 open roles

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Our summary

Salary: £29,639 a year
About £2,070 a month after tax.
Work mode: On-site, Burnley
Contract: Permanent, full-time hours
Experience: Senior level
Closing date: Apply by Monday 30 November
Holiday: 30 days holiday inc. bank holidays

Skills

Requirements

What we're looking for

You will have good interpersonal skills and take pride in engaging with customers and colleagues.
A passion for delivering outstanding customer service.
You will have good time management and organisational skills.
You willl have previous experience in a leadership role within sales or contact centre.
You should be computer literate.
A resilient character is important as you will be dealing with various people within a high-pressure environment.

Pay & benefits

What you'll get

With a wide range of benefits on offer including:

Pension
Life assurance
30 days holiday (including bank holidays rising with service)
Company discounts on cars and after sales services and products
Wellbeing support including flu vaccinations, Mental Wellness Champions, Help@Hand from Unum and digital GP
Sales Development Programme
Perrys Extra Perks include a number of People First Recognition schemes rewarding our employees for going the extra mile including Customer Service Recognition, Regional Employee of the Quarter, High Flyers and Long Service recognition schemes.

The role

Want an Even Better career, then join us!

Perrys ACC Senior Team Leaders are a crucial part of the Aftersales side of the business ensuring that we deliver a first-class customer experience to every customer that visits one of our dealerships. So why not come and make your career Even Better.

Joining us as an ACC Senior Team Leader means you will be the key point of contact for our customers post their exciting purchase, so it is crucial that you demonstrate our People First values to go the extra mile and get the service right first time, every time.

About the role:

We have an exciting opportunity available for an individual who comes from a customer service or aftersales background.

Why join Perrys?

What you'll do

As a Perrys ACC Senior Team Leader, you will be responsible for leading and managing a team, driving exceptional customer service and optimizing lead generation. You will oversee daily operations, implement best practice and foster a collabrative and high performance team enviroment. Other responsibilities will include coaching and training for your team and assist in producing report and analysis.

How you'll work

Hours of work: We can be flexible with the hours offered. The role offered will be a one-week pattern, working Monday - Fridays so you can be sure to have quality time to spend with your family and friends.

About Perrys Group

Industry: Motor Retail

In their own words

About the company & team

Perrys are one of the UK's largest Car Retailers, having served customers since 1908 with multiple branches across the country. Official franchised dealer for many of the UK's most popular car and commercial vehicle brands, including Ford, Kia, Mazda, MG, Citroen, Peugeot and Vauxhall as well as emerging brands like BYD, Geely, Omoda, Jaecoo and Leap.

Most of all you will be part of a team and a business with a family feel with a focus on people.

At Perrys we pride ourselves on our People First culture; people are at the heart of everything we do. We are passionate about continuing to build an environment where everyone feels valued, understands their important contribution to the business and is able to reach their full potential.

Any applications will be 100% confidential. Perrys operates a blind CV process in the support of our diversity strategy and objectives. This practice means that recruiting managers are not provided with any personal data such as name, sex or age prior to the short-listing process in order to minimise any unconscious bias.

All open roles at Perrys Group