Business Process Improvement Analyst

This is an opportunity to play a key role in delivering meaningful transformation across our business. You'll help create the processes, controls and ways of working that enable operational excellence and drive long-term performance improvements.

In return, you'll benefit from:

• Generous holiday allowance with the ability to buy and sell annual leave for added flexibility.

• Competitive company pension scheme.

• Training and development within the role.

• Access to thousands of discounts and vouchers through Pennon Perks.

• 24/7 support with our Employee Assistance Programme.

• Discretionary bonus.

• Cycle to work scheme.

• And more!

As a Business Process Improvement Analyst, you'll work across transformation programmes to analyse, improve and redesign business processes that support improved operational performance and efficiency. You'll:

• Work with improvement teams and subject matter experts to translate business and technical changes into practical, end-to-end processes.

• Facilitate workshops that bring stakeholders together to design effective future ways of working.

• Map current-state processes, identifying activities, hand-offs, decisions, controls and system interactions.

• Apply Lean principles to identify waste, duplication, inefficiencies and opportunities for improvement.

• Design future-state processes that improve customer, operational and business outcomes.

• Ensure process designs consider the interaction between people, systems, data, controls, training and operational requirements.

• Support implementation and continuous refinement of new processes as improvements are embedded into business operations.

• Produce clear process documentation, guidance materials and improvement artefacts that support successful adoption.

• Promote a culture of continuous improvement and share best practice across the transformation portfolio.

At Pennon Group, we're proud to serve communities while protecting the environment. Together with our subsidiaries, South West Water, Bristol Water, Bournemouth Water, SES Water, Pennon Water Services and Pennon Power, we're leading the way in water and renewables.

We're proud to be recognised as a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

We're looking for a talented Business Process Improvement Analyst to support our Maintenance Excellence Transformation initiative, supporting a step change in the way we care for our assets across the business. This significant step change will actively influence hundreds of stakeholders, thousands of assets and impact positively both our customers and the environment.

This is a unique opportunity to work at the heart of major operational and business improvements, ensuring that technical solutions and transformation initiatives translate into practical, efficient and sustainable business processes. Working alongside Improvement Leads, technical specialists and operational teams, you'll play a key role in designing the future ways of working that enable lasting change across the organisation.

If you're passionate about continuous improvement, enjoy solving complex problems and thrive on bringing structure and clarity to challenging environments, we'd love to hear from you.

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.