Radiology Cancer Appointment Clerk

Are you looking for a career where you can really make a difference and at the same time learn valuable new skills? 

The Radiology Cancer Appointment Clerks are the first point of contact for patients needing investigations across Oxford University Hospitals NHS Foundation Trust. 

They are vital to ensure patients referred on the suspected cancer pathway receive a fast, compassionate and professional service.  Meeting the NHS faster diagnosis standard (FDS) timeframe.  

This role offers variety and the opportunity to learn a wide range of skills, fundamental to  your career progression.

We expect candidates to be motivated, hardworking and empathetic, with a positive and professional approach to providing excellent customer service.   

You will need to demonstrate enthusiasm and be open to change as the service evolves.  

Support patients by booking diagnostic investigations and procedures,  expediting where appropriate, in line with the cancer pathways.

Ensure supporting information is available when appropriate and monitor urgent investigation requests to ensure they are processed appropriately.

Work closely with all staff in the service to ensure compliance with the NHS Faster Diagnosis Standard (FDS) referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and avoid breaches.

Maintain accuracy, ensuring any relevant information is recorded in the radiology computerised system (CRIS).

Update patient details on CRIS / EPR and other Trust and departmental record systems.

Ensure patients who have not attended or cancelled their appointments are highlighted and rebooked in a timely manner.

Request and coordinate patient notes/images and results from other hospitals and organisations, where the pathway requires input from these.

Provide administrative support to Consultants, clinical staff and all patients under their care, including correspondence support and other administrative duties as required.

Act upon queries from referrers, patients and other relevant parties

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.