Community Response Team Support Officer

The Community Response Team Support Officer will provide a key first point of contact and administrative support function for the Community Response Team. The post holder will monitor shared inboxes, process incoming reports, answer telephone enquiries and accurately create cases on the Council's case management system.

This role will help ensure reports relating to anti-social behaviour, environmental crime, fly-tipping, waste and community safety are recorded accurately, triaged appropriately and allocated in line with service procedures. By undertaking these core support functions, the role will create capacity for Community Response Officers, Supervisors and Managers to focus on investigations, enforcement, safeguarding, partnership work and visible community response activity.

For an informal discussion about the post please contact Nick Prior on 07889173810 or email nprior@oxford.gov.uk