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Mental Health Recovery Pathway Band 3 Team Administrator

On-site in Northampton·Full-time·Added today (last checked 10 Nov)

Our summary

Salary
£25,760 - £27,476 a year

About £1,840 - £1,940 a month after tax.

Work mode
On-site, Northampton
Contract
Full-time
Closing date
Apply by Monday 23 November

Skills

Nice to have

Requirements

What we're looking for

  • oHolds relevant qualifications in maths and English
  • oIT literate with ability to use electronic systems, spreadsheets/databases and produce reports and statistics.
  • oExperience of coding/processing invoices.
  • oAble to calculate financial uplifts and amend systems to reflect accurate changes to packages.
  • oTo generate a range of documentation including letters, assessments and reports to a professional and literate standard.
  • oExcellent interpersonal skills and the ability to utilise them to communicate effectively within a multi-disciplinary and team based working environment.
  • oExcellent time management and organisational skills.
  • oAbility to maintain confidentially, be empathetic reassuring and represent the professional face of NHFT internally and externally, dealing with any conflict in an appropriate manner
  • To be able to work unsupervised using own initiative, managing and prioritising own workload.
  • Approachable and accessible to colleagues and across the organisation.
  • Ability to work in a flexible way and respond to change.
  • Able to deal with interruptions/queries from colleagues throughout the day.
  • oTo maintain an exemplary standard of patient confidentiality and ensure that all documentation and computer data entries are as accurate as possible at the point and time of entry.

Nice to have

  • oExperience of NHS/NHFT IT systems - SystmOne, ESR, E-Roster, Agresso
  • oPrevious experience of working in the NHS
  • oEffective negotiation skills that demonstrate a flexible and client friendly approach.
  • oAbility to occasionally deal with distressing or emotional circumstances and dealing with complex and sensitive matters.
  • oAbility to work in a fast paced and challenging environment.
  • oReliable and consistent in approach, demonstrating empathy and an open communication style with all team members, fostering this culture across the team.

Education & certifications

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Pay & benefits

What you'll get

£25,760 to £27,476 a year pa, pro rata

The role

The role of Administrator will be to provide a wide range of administration support to the Mental Health Recovery Pathway teams, which include the Individual Funding Team, Community Recovery Team and the Individual Placement Support Team within the Administration Hub - alongside this is the financial administrative support for invoices related to packages of care.

What you'll do

The post holder will provide comprehensive administrative support and will maintain an effective office base for administrative responsibilities. They must be flexible and use their initiative to organise their own workload, dependant of the priorities and requirements at the time.

Good organisational ability, strong IT skills and flexibility are required.

  1. To provide comprehensive and quality administration support to the teams within the Mental Health Recovery Pathway.
  2. Use IT systems effectively, including Internet/Intranet, Email, Excel, SystmOne, MS Teams, Broadcare/SBS Payment Systems, Agresso, E Roster and other NHFT IT applications.
  3. To receive incoming telephone calls and emails and deal with any queries or requests as appropriate, whilst maintaining confidentiality at all times.
  4. Act as a key point of contact providing information, support and advice to clinical and administrative staff within and beyond the team, other partner agencies and service users, including the ICB, Social Care, Financial Management and wider NHFT services.
  5. To generate a range of documentation including letters, assessments and reports to a professional and literate standard. This may include the composition of letters to other professionals and service providers on behalf of the team the contents of which may include updates / discharge information / placement agreements and reviews and any other information relating to patient care packages.
  6. To take minutes of team meetings or contract/other meetings and prepare agendas, appropriately. To ensure the appropriate and timely dissemination of information across the teams.
  7. To organise staff/team meetings and supervision/appraisal sessions and enter staff electronic diaries as required.
  8. To administrate the E Rostering system to ensure accurate records of staff attendance, holidays and sickness absences.
  9. Provide support to the Business Manager in respect of all commissioning activities in relation to expenditure/spend forecasts and to maintain and update relevant data spreadsheets.
  10. To assist with coding/processing provider invoices and creating new provider accounts and package details on both NHFTs and the ICBs systems and to provide general support to providers in relation to invoice queries and payments.
  11. To assist calculate financial uplifts against each service user/care package and amend systems to reflect accurate changes to packages.
  12. To ensure effective high standard communication is maintained within the team, service users/carers and across all relevant areas of the Trust/external organisation etc.
  13. To support other staff in the administration hub as necessary and assist covering any workload duties due to absence or sickness.
  14. The post holder may be required to travel between Trust sites to facilitate meetings as and when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northamptonshire Healthcare Foundation Trust

Address

Campbell House

Campbell Square

Northampton

NN1 3EB

United Kingdom

United Kingdom

Employer's website

Date posted

10 November 2026

Pay scheme

Agenda for change

Band

Band 3

Contract

Permanent

Working pattern

Full-time

Job locations

Campbell House

Campbell Square

Northampton

About Northamptonshire Healthcare NHS Foundation Trust

Industry
Health and social care

In their own words

About the company & team

NHFT is an NHS Community and Mental Health Foundation Trust, providing physical, mental health and specialty services in hospital settings and in the community. We provide over 200 services across the county - as well as some specialist services in bordering and nearby counties. We work together with our partners to ensure that everyone who comes through our doors receives compassionate, person-centred care, regardless of their background or circumstances.

NHFT promotes a culture of learning, to improve the care and safety of our patients and colleagues. We have achieved our 'outstanding' rating by encouraging opportunity, innovation, development and growth across our workforce.

At NHFT we believe that work should be rewarded in every sense which is why we are proud to an accredited living wage employer.

We aim to support financial wellbeing and create an environment where are people feel valued and able to thrive.

All open roles at Northamptonshire Healthcare NHS Foundation Trust
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