Housing Income Assistant

As a Housing Income Assistant, you will provide high quality administrative and customer support to the Housing Income Service. You will manage customer enquiries, maintain accurate case records, support income collection activities, assist with Universal Credit processes and help ensure customers receive the advice and support they need at the earliest opportunity. Success in the role will be measured through excellent customer service, accurate case management, effective administration, and contribution to service performance targets. This is a varied, evolving and challenging role in a fast-paced environment and it is envisaged the successful applicant could progress to an Income Officer role in the future.

The Successful Candidate

In addition to supporting day-to-day income management activities, you will work collaboratively with colleagues and partner agencies, assist with legal and governance processes, identify safeguarding concerns and contribute to service improvement. You'll be organised, resilient, and able to balance competing priorities while maintaining a customer-focused approach.

You will have strong administrative, communication and customer service skills, experience working in a busy office or customer support environment and confidence using ICT systems including Microsoft 365. An understanding of welfare benefits, housing services, or Universal Credit processes would be advantageous, although support and development opportunities will be available for candidates with transferable skills and the right attitude.

Housing Management - Income Team | Housing and Property Services
Grade 5 | 37 Hours per Week

You'll be joining a supportive team that makes a real difference to residents' lives every day, helping people sustain their homes while delivering an efficient and effective housing income service. We are committed to our values of We Listen, We Care, We Are Ambitious, and We Are Good Value for Money, and we welcome applications from candidates who share these values

For an informal conversation regarding the vacancy, please contact:

NAME - Val Kerridge, Income Manager

EMAIL Val.kerridge@northtyneside.gov.uk

Or,

NAME - Dawn Mitchell, Income Manager

EMAIL Dawn.mitchell@northtyneside.gov.uk

• A Basic Level DBS Check will be required for this post
• Applications based upon flexible working arrangements are welcomed and will be given full consideration.

Why North Tyneside Council?

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.

As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.

Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.

If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.

Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody's business.

Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.

In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council's operations, and the borough, by 50% by 2023 and to align to the Government's net zero target of 2050.

We recognise the significant role we can play in the borough in helping to limit climate change, but we can't do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.

To learn more about Our Carbon Net-Zero 2030 Action Plan, click here.

To view more information about the role and view the Job Description please click &slshquot;Apply&slshquot; you will be taken to the North Tyneside Careers Portal.

For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council's "work for us&slshquot; page here Work for us | North Tyneside Council

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