Head of CDIO Office (DDTS)

• Hybrid working arrangements - because NHSBT works nationally, we're able to offer hybrid working options that give you more flexibility to balance work with life.
• Flexible working options - we promote flexible working where the role allows. We're happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions‎
• Supportive learning culture - we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support - we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT

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Are you an experienced business support leader who thrives in a fast-paced environment and enjoys working alongside senior leaders to drive organisational performance? We are seeking a Head of the Chief Digital and Information Officer's (CDIO) office to play a pivotal role within our Digital Data and Technology Services (DDTS) Directorate, supporting strategic priorities, business planning, performance reporting and governance activities that enable the delivery of critical organisational objectives. This role sits at the centre of key directorate operations and stakeholder engagement activities.

This is an excellent opportunity for a highly organised and influential professional with experience of working alongside senior leaders, managing teams, coordinating complex workstreams and producing high-quality reports and analysis. You will be instrumental in ensuring effective planning, risk management, performance monitoring and business support across DDTS, whilst acting as a trusted advisor and key point of coordination for senior stakeholders and other staff within the Directorate.

The Head of CDIO Office is responsible for the tracking, planning, co-ordination, control and reporting of critical cross Directorate work that flows through the CDIO's office including performance, risk management, strategic priority plan development, learning academy facilitation as well as business plan development and periodic updates on delivery, liaising with and escalating to the DDTS Senior Management Team (SMT) as appropriate. Your duties will include:

• Personally contribute to the prioritisation of key workstreams and deal directly with issues which encompass directorate activities. The role requires considerable liaison with key stakeholders both internally within DDTS, the DDTS SMT and other directorates. This includes acting as the first point of contact for the CDIO Office and escalation point for internal and external queries, responding to challenges, resolving matters appropriately and providing new starter support.
• Line manage support staff within the CDIO Office and be accountable for their work.
• Support the Assistant Director of Programme & Project Delivery and DDTS SMT with strategic and operational risk management including holding workshops with SMT, facilitation of risk reviews, training of risk leads, ensuring risks are managed appropriately across DDTS departments, support with escalations to SMT and executives, attending monthly forums and support governance groups, liaising with the corporate risk team, attending other risk meetings/forums and disseminating information as required.
• Support the AD for Programme & Project Delivery with the annual business plan development process, facilitating development workshops and meetings with SMT members, liaising with the corporate planning team and producing updates on delivery when required and launching the plan to the wider DDTS teams.
• Ensure relationships are maintained and the CDIO Office is performing as a central hub for all staff members within the DDTS Directorate and other areas of NHSBT.
• Presenting at senior management meetings and other forums on behalf of the CDIO office - this could involve presenting to large groups, of 20 plus people, for example to the DDTS Directorate of 300+ members of staff.

This vacancy will close at 23:59pm on the 24 November 2026 however this vacancy may close sooner than the advertised deadline if we receive a high volume of application.

Interviews are anticipated to be held on 02 December 2026 in-person at NHSBT Birmingham New Street office - subject to confirmation.

For informal enquiries please contact -

Name: Gillian Robertson

Job Title: Head of CDIO Office - DDTS •

Contact Details: Email - gillian.robertson@nhsbt.nhs.uk