Deputy Donor Records Manager

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Job Summary

It takes all types of people to help save and improve lives. As a Deputy Donor Records Manager, you'll play a vital role in ensuring donor information is accurate, up to date and managed safely. Supporting the Donor Records Manager, you'll lead a team responsible for delivering high-quality records management services that directly support donors, patients and colleagues across NHS Blood and Transplant (NHSBT). You'll oversee workloads, maintain quality standards, help resolve complex queries and ensure key services are delivered within agreed timescales. This is an opportunity to contribute to an expert service, develop leadership skills and make a meaningful impact on donor and patient safety while helping NHSBT provide life-saving products and services.

Main duties of the job

• Lead and support a team responsible for maintaining accurate donor records, helping to ensure safe and effective donor and patient services.
• Manage workloads and resources to deliver services within agreed deadlines and service standards.
• Support the Donor Records Manager and deputise when required, providing day-to-day operational leadership.
• Work closely with clinical, laboratory and operational teams to help ensure the safe release of blood products and donor information.
• Respond to donor, public and stakeholder enquiries with professionalism, empathy and a focus on quality service.
• Monitor and promote quality standards, supporting audits and continuous improvement activities across the department.
• Coach, support and develop team members, helping colleagues learn, grow and perform at their best.
• Contribute to recruitment, training and workforce planning to help build a high-performing team.
• Support the development and improvement of systems, processes and ways of working that enhance service quality and efficiency.

About You

Experience and Knowledge

• Experience working in an administrative environment, including supervising or coordinating the work of others.
• Ability to prioritise workloads, work independently and support a team to achieve shared objectives.
• Strong attention to detail and the ability to maintain high levels of accuracy when managing complex information.
• Experience working to procedures, quality standards and agreed processes.
• Confident communication skills with the ability to respond to enquiries, resolve problems and build effective working relationships

Qualifications and Training

• Educated to A Level standard or equivalent qualification or experience.

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work - and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer:

• Flexible working options - we promote flexible working where the role allows. We're happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions‎
• Supportive learning culture - we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support - we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

• Read about our application process
• Learn more about our culture at NHSBT

To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking 'Apply' if you are viewing this advert on another site.

The working pattern for this role is Monday - Friday 6:30am - 14:30pm

Next steps

This vacancy will close at 23:59pm on Monday 16th November however this vacancy may close sooner than the advertised deadline if we receive a high volume of application.

The assessment process for this role will include: a single interview, multiple interviews, an assessment / presentation. Interviews are anticipated to be held on week commencing 30th November - subject to confirmation.

For informal enquiries please contact -

Name: Jan Mills

Job Title: Regional Donor Records Manager

Contact Details: Email - Jan.Mills@nhsbt.nhs.uk