Customer Service Assistant

28 days annual leave + statutory days (with the option to buy/sell)
Defined benefit pension scheme
75% subsidy on rail & Underground season tickets
Up to 75% off leisure travel
Volunteer leave
Carer's leave
¿ Healthcare Scheme, GymPass discounts, Cycle to Work and more
Generous maternity, paternity & adoption leave
Plus more...

• A career with impact and purpose
• A supportive, inclusive team culture
• Opportunities for growth, training, and progression
• The chance to shape the future of international rail travel

This job is full of variety, energy and purpose.
You'll be out on the station floor, supporting real people, solving real problems and making every journey safer and smoother.

You'll be part of a team that values community, confidence and customer care - and you'll help shape the station experience for thousands of people every day.

Location: London Bridge Managed Station 

Hours: Permanent

Salary: £27464 + Location Allowance 

Shifts: Days, Nights, Lates, Weekends

We will be looking to conduct interviews from w/c 23rd November through to W/C 30th November 

We're looking for a confident, people¿focused Customer Service Assistant to bring warmth, support and visibility to our station every single day.

You'll be the person everyone looks for - the friendly face, the helping hand, the calm voice and the problem¿solver who keeps the station running smoothly, safely and positively for passengers, TOCs, retailers and visitors.

If you love working with people, enjoy staying active and want a role where every day is different... this one's for you.

Provide a highly visible, approachable presence throughout the station.

Be there for customers, contractors, retailers, TOCs and visitors - offering help, guidance and reassurance.

Complete regular checks on safety, security, contractors and equipment.

Make sure everything is compliant, recorded and ready for audit.

Step in during emergencies or incidents, supporting the public and industry partners.

Log, record and update incidents accurately.

Be the central point for reporting issues around the station.

Track and close actions, keeping everything running smoothly.

Provide clear, friendly and accurate travel information.

Actively assist passengers around the station, especially at busy times.

Check risk assessments and method statements before issuing a Permit to Work.

Keep safety and compliance at the heart of every task.

Work with customers, authorities and regulators to discourage criminal activity.

Help manage and prevent unauthorised access to the station.

Identify hazards or unsafe conditions and ensure they're reported quickly and correctly.

Carry out your responsibilities under the station's Emergency Plans with confidence and calm.

We believe diversity drives innovation. Whoever you are and however you identify - if you have the skills and passion, we want you on our team. Bring your authentic self.

As part of the application process, you'll be asked to complete your three-year employment history and upload your CV and answer a series of questions.  You will also be required to complete the AON Customer Service testing. 

Network Rail is a Disability Confident Leader and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak's Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail.  You should demonstrate your personal dedication to safety on your application.