Attribution Manager

To lead and direct section TRUST Delay Attributers in the capture of delay minutes.  Deliver consistent delay attribution in real time for the route, monitoring all trains operated capturing reasons for delay in accordance with the business process manual and the relevant train performance schemes.

Package: This is a Band 4B role - Salary: £49420

Location: The successful candidate can be based in our Romford Training Centre

1. Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.
2. Apply consistent standards, consistently, throughout the route for all delay attribution and TRUST incident creations.
3. Lead the capture of train delays in line with KPI reporting.
4. Undertake briefing of staff on changes to the delay attribution process and guides.
5. Promote understanding of the delay attribution process with customers, contractors and other interested parties. 
6. Provide technical support and advice to the Customer Service team in respect of TRUST / TRUST D.A.
7. Assist with the development of data capture contingency plans and monitor the introduction in the event of TRUST failure.
8. Assist with real time support to the route control during disruption.
9. Undertake competency assessments identifying, recording and implementing any development needs.

Essential

• A1 qualified
• Experience of managing people 
• Knowledge of Network Rail people management policies and procedures 
• Detailed understanding of business process manual and commercial environment
• Investigation skills
• Negotiation skills
• Crisis management skills
• Influencing skills

Desirable

• Relevant experience of Railway industry
• Understanding of negotiating machinery
• Knowledge of budgets

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