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Retail Assistant

On-site in London·Added today (last checked 27 Oct)

Natural History Museum

3 open roles

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Our summary

Salary: £28,585 a year
About £2,010 a month after tax.
Work mode: On-site, London
Contract: Permanent
Holiday: 27 days holiday + bank holidays
Pension: Up to 10% employer pension

Skills

Pay & benefits

What you'll get

27.5 days holiday plus 8 bank holidays (full time equivalent)
Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
Season ticket, bicycle and rental loan
Life insurance
Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
Staff discount at our Museum shops and cafes
We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk
Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

Due to the nature of this role the work pattern will be 100% on site.

Visa & relocation

Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.

The role

It's a fantastic time to be part of the museum. The natural world is evolving fast and we're making critical choices at a time when people are more disconnected than ever before from their physical environment. As a world-leading scientific institution and iconic visitor attraction, the Natural History Museum can help individuals, governments and society make better decisions for the future. All profits you help generate from the shops support the museum's work in inspiring future generations.

This is an exciting opportunity to contribute to the work of the Natural History Museum. As a Retail Assistant you will be working in a large team across our 3 permanent onsite shops, temporary exhibitions and pop-up shops. We need dedicated, energetic, friendly people with high street or heritage retail experience to become familiar with our operational processes, support the day-to-day needs of the shop floor to drive sales, and deliver an excellent customer experience at all times.

The normal opening hours of the shops are 10am-6pm, with standard shifts starting at 8am/10am, and you will be required to work every other weekend. You may be required to support special events out of these hours on ocasion.

Permanent roles

There are multiple permanent and fixed term opportunities available. Candidates will have the opportunity to declare a preference at the assessment day.

14.8 hours (2 days) per week
22.2 hours (3 days) per week
37 hours (5 days) per week

Christmas Fixed term contracts 14 December 2026 - 10 January 2027

4 x 14.8 hours (2 days) per week
3 x 22.2 hours (3 days) per week
3 x 29.6 hours (4 days) per week

About you

Your primary focus will be on delivering exceptional customer service and ensure that every visitor enjoys a memorable and engaging shopping experience. With record visitor numbers, this fast-paced environment requires adaptability, teamwork, and a positive attitude.

Your strong communication skills and passion for service will be key in creating a welcoming atmosphere for our visitors. You'll thrive on multitasking and working at pace, supporting your colleagues while consistently providing outstanding service.

There's never been a better time to join us. With retail sales soaring and the Museum more popular than ever, this is a fantastic opportunity to be part of something truly special. If you're motivated by success and eager to make a difference for our customers, we'd love to hear from you.

Thriving at the Museum: the way we work

We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum's values and forms the framework for the way we work.

Find out more here

Hiring process

If this sounds like you, please apply below by clicking on Apply for job.

Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.

Please note, the advert will close when we have reached the required volume of applications.

Onsite assessment day: 3 and 4 November 2026 (candidates will only be required to attend on one of these dates)

About Natural History Museum

Industry: Museums

In their own words

About the company & team

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 1100 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

All open roles at Natural History Museum