Retail Sales Assistant

Salary/Benefits: £15.27 per hour

Contract: Permanent

Hours: Part Time

Hours per week: 24

COME AND JOIN US...

We are currently seeking a warm, vibrant and confident Retail Sales Assistant to join our Retail team.

The on target earning potential for this role is £15.27 / per hour - comprising a base hourly rate of £12.77, plus a qualified estimate of £2.50 per hour in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

You'll be working between the hours of 9am and 6pm, with a variety of part-time opportunities available across our various boutiques.

ABOUT GLENEAGLES

One of the world's most iconic luxury hotels and sporting retreats, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys, Number One Resort in the UK & Ireland by readers of the Travel + Leisure for their 2025 World's Best Awards, and awarded Three Michelin Keys, the highest distinction awarded by the Michelin Guide, Gleneagles is recognised as one of the world's most exceptional luxury hospitality destinations. Everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract @types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• Sharing your product knowledge and enthusiasm with our guests, helping them discover the perfect gift, keepsake or something special to take home from their time at Gleneagles
• Creating a welcoming and personalised shopping experience, taking the time to understand what our guests are looking for and making thoughtful recommendations to suit their needs
• Bringing your creative flair to our visual merchandising, keeping our windows, displays and boutique looking beautiful, inviting and in keeping with the Gleneagles experience
• Keeping our boutique looking its best throughout the day, ensuring products are well presented, shelves are replenished and the space is always ready to welcome our guests
• Processing sales, payments, returns and exchanges accurately, using our POS and back-office systems with confidence
• Keeping an eye on our bestsellers and stock levels, helping us stay ahead of demand and letting the Retail Manager know when it's time to replenish our favourites
• Supporting stock deliveries, checking items and helping to keep our stockroom organised, so everything is where it needs to be
• Taking pride in the finer details, from maintaining accurate stock records to making sure every purchase is presented with care
• Working closely with the wider Retail team to keep things running smoothly, sharing knowledge, offering support and helping one another deliver a brilliant experience
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:

• You're a go-getter by nature and have a can-do attitude, always willing to help
• You're comfortable adapting to changing priorities and understand that a great shopping experience relies on both the details guests see and the work that happens behind the scenes
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive "can do" attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What's in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free 'pay day' lunch and monthly drinks offers
• A generous 'refer a friend' scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service
• Friends & Family discounted rate of £225 - £275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

*About gratuities & service charge:

• Gratuities (tips) and service charge (an additional charge added to our room rates and services across the hotel that is passed directly to our employees) are paid on a pro-rata basis regardless of your role
• It is estimated that in 2026, our part-time employees can expect to receive around £2.50 in addition to their hourly rate

If you are our next Retail Sales Assistant, please forward your most recent CV to us today!

INDO