Senior Operations Manager

In this role, you'll lead the Financial Crime programme of work that brings together processes, systems and controls across both banks. You'll provide effective line management, coaching and development for Financial Crime colleagues, while coordinating workstreams, maintaining clear delivery plans and ensuring milestones, dependencies, risks and issues are actively managed and escalated. You'll oversee the deployment of people and skills across Change and Run activity, aligning capacity to agreed priorities and addressing resource constraints. You'll translate complex delivery activity into concise, senior-ready updates and clear management information packs that demonstrate progress, challenges, decisions and outcomes. Working closely with Operations, Risk, Technology, Transformation and other business teams, you'll ensure integrated controls are practical, sustainable and able to withstand audit and regulatory scrutiny, while promoting strong governance, accountability and continuous improvement throughout delivery.

The minimum requirements for this role are:

• Demonstrable experience of leading sizeable Financial Crime Operations teams and complex portfolios of Change and Run activity, with strong delivery, control, audit and regulatory outcomes

• An experienced senior operations leader with extensive knowledge of Financial Crime processes, controls and regulatory expectations, together with a disciplined approach to planning, prioritisation, performance and resource management

• Significant transformation and integration experience, including the convergence of operating models, processes, systems, data and controls across complex banking environments

• Proven ability to build trusted relationships and influence senior stakeholders across Operations, Risk, Compliance, Technology, Transformation, Finance and Workforce Planning to resolve dependencies and deliver shared outcomes

• Clear communication skills, with the ability to turn complex information into clear executive reporting, management information and recommendations that support timely decisions

• A proactive and pragmatic leadership style, with the confidence to challenge constructively, manage competing priorities and embed a culture of accountability, collaboration, continuous improvement and high-quality execution

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

There are all sorts of employee benefits available at Nationwide, including:

• 30 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub - access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.