Business Analyst

We are looking for a proactive, inquisitive and customer outcome focused Business Analyst. You will work in a fast-paced team who directly influence providing our customer facing colleagues with the tools they need to deliver simply brilliant service. You will seek to understand the needs of these customer facing colleagues and define the requirements that drive efficient and predicable outcomes for our customers.

As a Business Analyst, you will use a range of analysis techniques to gather the information needed by Product Owners and other stakeholders to make informed decisions and define measurable outcomes. By understanding business needs, challenges and opportunities, you will help ensure solutions deliver meaningful value and support strategic objectives.

You will apply your business analysis expertise, solution knowledge, organisational understanding and influencing skills to identify appropriate solutions and elicit requirements that drive value-led outcomes. This includes creating epics and user stories, managing them throughout the delivery lifecycle, and maintaining effective traceability of requirements, risks and dependencies to support successful delivery.

Working collaboratively with colleagues across the team and wider Nationwide functions, you will support the delivery of change initiatives aligned to our strategic goals. Through strong stakeholder engagement and a focus on continuous improvement, you will help ensure change is delivered effectively, efficiently and with lasting business impact.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub - access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking - but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you're one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.