Welcome & Service Team Member

Summary

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £15,502.50

Contract/duration: Permanent

Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1170 hours per year and, on average, you'll work 3 days per week but again, this will be flexible depending on operational demand. You will be required to regularly work at weekends and on bank holidays.

Interview date: 9 November 2026

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager, you'll be part of a team of five Welcome & Service Team Members working at Ightham Mote.

Described as the most complete medieval moated manor house in England, Ightham Mote is a remarkable 700-year-old home set within stunning gardens and a 516-acre estate, freely accessible to visitors. Nestled in a secluded valley between Sevenoaks and Tonbridge, the property offers a rich blend of history, nature and conservation, with ancient woodland, tranquil walking routes and far-reaching countryside views. At the heart of the estate sits the Grade I listed manor house, whose moat, cobbled courtyard and historic interiors reflect more than seven centuries of continuous evolution and care. Today, Ightham Mote welcomes visitors from across the country, providing an inspiring place where people can connect with heritage, enjoy the outdoors and experience the National Trust's commitment to caring for special places for everyone, for ever.

We're a busy team, who like a challenge and work at a fast pace. We work collaboratively with each other and the wider property and we're hands on and work together to get the job done.

Click here for more information about this location.

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Team Member, it's your job to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. Recruiting new members is also an important part of the role and you'll be assisting the team in meeting membership targets.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering a great customer service.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role

Who we're looking for

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.