Junior IT Engineer

Summary

We're looking for an enthusiastic and motivated Junior IT Engineer to join our End User Computer team. You'll enjoy solving problems and helping deliver excellent digital experiences for our colleagues.

This role provides an excellent foundation for career progression within IT engineering.

We encourage applications from people with a wide range of backgrounds and experiences. As we're unable to offer visa sponsorship for any role, candidates will need to have an existing right to work in the UK.

What it's like to work here

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

What you'll be doing

You'll help our colleagues get the most from their technology. Supporting laptops, desktops, mobile devices and workplace technologies, you'll help deploy, configure and maintain secure and reliable devices. Working alongside experienced engineers, you'll resolve incidents and service requests, support hardware refreshes, upgrades and technology rollouts, and assist with software deployment and testing. You'll monitor device performance, troubleshoot issues, maintain documentation and knowledge resources, and help test new technologies before they're introduced more widely. Through training, mentoring and hands-on experience, you'll work with internal teams and suppliers to deliver high-quality IT services while helping improve the technology experience for colleagues.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

You'll bring a broad range of the following knowledge, skills and experience, shaped by different roles, sectors or career paths, and the judgment to apply them effectively at scale;

• An understanding of IT Technologies, including, operating systems and cloud technology.

• Communication and customer service skills enabling strong relationships to be built and maintained across the National Trust.

• Technical understanding in one of the following fields; End User Computing, Hosting, Networking, Technical Security.

• Analytical and problem-solving skills.

• Ability to present technical solutions to those with limited technical knowledge.

• An enthusiastic self-starter able to acquire new skills and embrace new technologies

• Ability to work independently or as part of a team.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.