Senior Commercial Manager

On-site in East Dean·Full-time·Added today (last checked 9 Nov)

National Trust

62 open roles

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Our summary

Salary: £42,700 a year
About £2,860 a month after tax.
Contract: Permanent, full-time hours
Closing date: Apply by Sunday 22 November
Pension: Up to 10% employer pension
Commute: Season ticket loan

The role

Summary

We are looking for an ambitious and commercially astute Senior Commercial Manager with extensive experience in hospitality to lead our retail and food and beverage operations at Birling Gap, delivering outstanding results while helping to support the National Trust's charitable purpose. Reporting to the Commercial Area Manager you will lead a large commercial team of up to 50 staff and volunteers, whilst working closely with wider property team. This a full-time position including weekends and bank holidays on a rota basis.

This is an exciting opportunity to combine commercial leadership, outstanding compliance, operational excellence and people development in an iconic environment where the success of our business directly contributes to the conservation of one of the UK's most special places.

Birling Gap is a unique and distinctive landmark set within the South Downs National Park welcoming visitors from across the globe 363 days a year. You will be responsible for prioritising improvement opportunities and driving consistent enhancements to service quality and the overall visitor experience across the property.

What it's like to work here

Working for the National Trust offers the opportunity to combine a rewarding commercial leadership career with a meaningful purpose.

You will have the opportunity to:

Lead and drive significant commercial operations.
Develop and inspire a talented team of staff and volunteers.
Make a tangible contribution to the visitor experience.
Influence commercial performance and innovation.
Play an important part in supporting the conservation of our special places.

What you'll be doing

As Senior Commercial Manager, you will take overall responsibility for the performance and development of the large commercial operation, encompassing retail and food and beverage at our Birling Gap site.

You will be responsible for driving income, maximising profitability, developing high-performing teams and ensuring visitors enjoy an exceptional experience every time they visit. You will ensure that the commercial operations are run safely and compliantly adhering to health and safety and National Trust policies. You will be accountable for maintaining product quality, food safety, efficient labour deployment, stock control and production planning and consistent high presentation standards across all commercial operations.

Who we're looking for

• Experienced senior leader with a track record of developing high-performing management teams and delivering commercial success.

• Knowledgeable about Food & Beverage and/or Retail operations, including multi-outlet environments and service delivery.

• Commercially astute, with experience of driving income growth, managing budgets, controlling costs and improving profitability.

• Confident using data, KPIs and performance insight to inform decisions and solve operational challenges.

• Experienced in delivering exceptional customer service and creating outstanding visitor experiences.

• Skilled communicator who can build strong relationships and influence a wide range of stakeholders.

• Experience in food safety, allergen management, licensing, health and safety and compliance requirements.

• Passionate about supporting and developing people, creating inclusive environments where everyone can thrive.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.