Senior Administrator

Senior Administrator

Wakefield, West Yorkshire

Permanent, Full Time

Summary:

Freedom is seeking an experienced Senior Administrator to join our CESC ASR/ASM team, based in Wakefield.

This is an excellent opportunity for an organised and confident individual to take responsibility for the efficient running of the workstream's back-office function. You will oversee a small team of administrators while working closely with subcontractors, clients, customers and our Operational team to ensure works are effectively coordinated and queries are resolved promptly.

The role would suit someone with strong customer service and administration experience who is comfortable managing competing priorities, supporting a small team and working in a busy operational environment.

Some of the key deliverables in this role will include:

Oversee the day-to-day activities of a small administration team, helping to ensure workloads and priorities are managed effectively.

Support the efficient running of the CESC ASR/ASM back-office function.

Liaise daily with subcontractors to ensure works are booked in and planned dates are obtained and recorded.

Liaise with the client regarding jobs, providing updates and maintaining visibility of current work statuses.

Respond to customer enquiries by telephone and email, providing a professional and helpful service.

Manage and support the resolution of escalated customer queries and issues.

Work closely with the Operational team to progress challenging or complex jobs and escalate issues where required.

Maintain accurate and up-to-date records across relevant systems and ensure information is recorded appropriately.

Monitor ongoing work and follow up with relevant stakeholders to help keep jobs progressing.

Support the wider team with administrative activities as required to ensure an effective and responsive service.

What we're looking for:

Previous experience in a customer service, administration or similar busy operational environment.

Experience of supervising, managing or providing day-to-day direction to a small team.

Strong organisational skills with the ability to manage multiple priorities and work effectively under pressure.

A confident communicator who is comfortable dealing with customers, clients, subcontractors and internal teams.

The ability to handle escalated queries professionally and work with others to reach an effective resolution.

Good Microsoft Office skills, including experience using Teams and Excel.

Good attention to detail with the ability to maintain accurate records and information.

A proactive and adaptable approach, with the ability to learn and confidently use new systems. Full training will be provided.

Benefits

We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

Pension with a leading provider and up to 8% employer contribution

Personal Wellbeing and Volunteer Days

Private Medical Insurance

Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)

Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.