Team Manager

On-site in County Armagh·Full-time·Added yesterday (last checked 12 Nov)

Mitie

1613 open roles

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Our summary

Work mode: On-site, County Armagh
Contract: Full-time
Closing date: Apply by Saturday 12 December

Skills

Requirements

What we're looking for

Strong customer service skills
Able to work independently make effective decisions in a high pressure environment
Good people skills with an ability to communicate effectively and motivate fellow team members
Competent IT skills with a working knowledge of MS Office programs.
Strong Attention to detail and organisation skills
Applicants must have a 5-year checkable history.
You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Nice to have

Experience Managing a team

The role

We operate in a security alarm receiving centre (ARC) environment, responsible for responding to alarms from a variety of clients throughout the UK, conducting CCTV monitoring and engaging with emergency services when required, in a timely and professional manner.

Where: Fully office based - Lurgan

Hours: 42hrs per week Mon - Fri

What you'll do

Manage the day-to-day activities and performance of your team members, while monitoring operational performance against service levels
Sets targets, implement guidelines, and assist with any issues the employees may have.
Ensure that all team members understand the team's objectives and work together to achieve our goals.
Conduct performance reviews and provide efficient levels of coaching and support to bridge knowledge gaps where identified.
Liaise and participate with training and recruitment, to ensure operational headcount and knowledge is at the required standard.
Track daily/weekly/monthly performance to present data to clients on productivity and success against KPI's.

What is in it for you?

A competitive salary
A friendly and supportive team
Training, career development & progression
Overtime opportunities
A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
Free on-site parking

Do you meet the below?

Prior managerial experience is desirable
Be an effective leader with the ability to communicate efficiently
Able to make responsible and effective decisions
Be able to meet targets and handle a high-pressure environment
Inspire and motivate team members. Lead by example.
Strong IT skill set - knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
Ability to multi-task, prioritise daily workload and meet team deadlines
Accuracy and attention to detail
To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
To undertake additional duties in line with management requests as required.
Comply with IS) 27001 standards and procedures.

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow

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