Control Room Operator

Job Title: Control Room Operator

As an Alarm Receiving Centre (ARC) Operator within MITIE, your responsibilities will include:

1. Monitoring incoming alarm and CCTV signals from multiple client sites.
2. Contacting emergency services, keyholders, or relevant contacts in the event of an alarm activation.
3. Providing accurate communication.
4. Documenting all incidents and actions taken in a clear and concise manner.
5. Following standard operating procedures and guidelines to ensure effective response to all situations.
6. Working effectively as part of a team to maintain 24/7 surveillance and response capabilities.
7. Demonstrating strong attention to detail, quick decision-making skills, and the ability to remain calm under pressure.

Requirements for this role typically include proficiency in using alarm monitoring systems, excellent communication skills, the ability to work rotating shifts including nights and weekends, and a background check for security clearance. A background in security, customer service, or emergency response is often preferred but not essential as full training will be provided.

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY

Shift Pattern: Alternating Saturday/Sunday cover 6am-6pm

A competitive salary

A friendly and supportive team

Training, career development & progression

Overtime opportunities

A great selection of benefits incl. access to on-line GP services, share options and discounts across thousands of retailers.

Free on-site parking

Applicants must have a 5-year checkable history.

You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.