CCTV Officer

On-site in Greenhithe·Full-time·Added yesterday (last checked 11 Nov)

Mitie

1588 open roles

Apply

Our summary

Work mode: On-site, Greenhithe
Contract: Full-time
Closing date: Apply by Friday 11 December

Skills

Requirements

What we're looking for

- Skills & Good communication skills, both written and oral.
- Ability to operate in a pressurised environment.
- Excellent time management.
- Attention to detail and proactive.
- Demonstrable proactive and professional approach to security.
- Ability to work under own initiative and as a member of a team
- Experience in working within a team as well as on your own - essential
- Knowledge of health and safety legislation and policy
- Corporate experience preferred but not
- Previous experience within a similar role.
- Must have SIA Licence for CCTV

The role

Working in partnership with all areas of the business to deliver the smooth and effective day to day running of the site-based Security Control room. To keep the Security Site Manager/Supervisor informed of incidents, and to ensure that agreed levels of service and contractual requirements are achieved as a minimum.

Responsible for the cohesive delivery of Security related incident acting as the heart of the Centre for all operational response to incidents.

This position will involve effectively managing the effective response to all incidents in the centre, acting as part of the team and leading by example whilst ensuring that the centre offers our guests a superb experience consistently.

You will work closely with our Security, Housekeeping and M&E departments in the centre's incident management, being the first point of contact for a variety of stakeholders such as guests, Brand Partners, businesses, and contractors.

What you'll do

To effectively co-ordinate the response of teams to incidents reported into the control room.
To ensure that all critical alarms are actioned in a timely manner.
To maintain a key element of the Control Room function by utilizing the technology available to ensure that as far as possible the building remains secure, and any suspicious activity is noted and communicated in line with standard operating procedures.
To ensure that all incidents which occur during your duties are reported promptly and recorded within the guidelines set and efficiently dealt with.
Report any incidents that need escalation to the Emergency Services, recording all incidents in the MERLIN platform.
To assist in preventing unauthorised access/egress through Service Yards.
To ensure that the strict procedures for the removal of goods are always maintained.
To conduct a patrol of the premises using CCTV internally noting results in the patrol book. To work smart demonstrating a pro-active work ethic, motivating the team spirit and maintaining good morale to ensure the best performance always ensuring levels of motivation are maintained throughout the workforce.
Ensure full compliance with site policies and procedures in line with the Assignment Instructions.
To monitor access and egress of personnel and respond to breaches. To maintain and monitor all emergency systems and to efficiently and efficiently deal with emergencies/evacuations.
To be responsible for the administration, issue and return of all keys and radio communication equipment, BWV and to assist in the access card production process.
Gathering, delivering and utilising both open source and restricted intelligence from police teams and other sources.
Creating and maintaining intelligence updates for the security team.
To ensure the integrity of the security systems is maintained.
To ensure that the removal of goods and permit to work procedures are always maintained.
To comply with data protection guidelines regarding disclosure of personal and confidential information held on the security databases.
To ensure all incoming telephone calls are answered in a timely manner and to take over the switchboard after 19:00 hours.
To ensure work area is always kept clean and tidy.
To ensure any queries in the first instance are referred to the supervisor on shift.
To ensure that all security cards are locked away.
To ensure the filing is completed during the day.

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow

All open roles at Mitie