CCTV Operational Officer

The CCTV Operations Officer is responsible for delivering a professional, effective, and legally compliant CCTV service that supports community safety, crime prevention, and enforcement activities across the district. The role combines operational oversight, technical expertise, and investigative support to ensure CCTV systems remain fully functional, evidential standards are maintained, and services continuously evolve to meet operational needs. Working closely with internal teams, partner agencies, and law enforcement, the postholder provides specialist advice, manages CCTV infrastructure, supports investigations, and contributes to the effective deployment of surveillance solutions to protect communities and support the Council's priorities.

• Deliver and maintain a compliant and effective CCTV service.
• Manage CCTV systems, repairs, maintenance, and upgrades.
• Gather and manage CCTV evidence to support investigations and enforcement.
• Conduct site surveys and recommend CCTV deployments.
• Provide specialist CCTV advice to officers and partner agencies.
• Resolve technical and operational issues.
• Prepare evidence, reports, and court documentation.
• Support service improvements and project delivery.
• Work with Police and partners to tackle crime and anti-social behaviour.
• Undertake occasional out-of-hours operational support.

You will have strong technical knowledge of CCTV systems and a good understanding of surveillance legislation, evidence handling, and data protection. You will be confident resolving technical issues, supporting investigations, and managing competing priorities.

We're looking for someone who is proactive, organised, and detail-oriented, with excellent communication skills and a commitment to delivering high-quality, resident-focused services. You will be able to work effectively both independently and as part of a team, building positive relationships with colleagues, partner agencies, and stakeholders while maintaining high professional standards.

Please note this role requires a NVVP3 check to be undertaken.

The Council operates to the standards of the Disclosure and
Barring Service (DBS) and applicants are advised that this post is subject to a Basic Disclosure Check.

This is a predominantly office-based role, with regular visits across the district to support operational activity and gather evidence. The role offers the opportunity to make a direct impact on community safety, environmental quality, and service delivery.

Epping Forest District Council is a place of opportunity and it's a great time to join us - we're changing how we deliver our services ensuring we are a place that people are proud of and which delivers its priorities to high standards.