Lead Performance Analyst

£58,511 - £70,725

The national salary range is £58,511 - £65,329, London salary range is £63,343 - £70,725. Your salary will be dependent on your base location

A Civil Service Pension with an employer contribution of 28.97%

National: £58,511 - £65,329

London: £63,343 - £70,725 (which may include an allowance of up to £332)

You'll receive a range of excellent benefits when you join our department, including:

· A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
· 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King's birthday.
· Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work-life balance.
● Lead the development of performance frameworks, measures and management information across the Accessibility Team's services, providing the team with insight into demand, reach, performance and impact. This includes, but is not limited to:
○ The consultancy service, including demand, turnaround times, organisational coverage and customer feedback.
○ The roster of training courses, including attendance, demand, feedback and impact on accessibility capability across the department.
○ The Champions Network, which is open to members of staff across the department, including membership, organisational coverage, engagement and growth.
● Lead the development of automated data collection, processing and reporting solutions, improving data quality, reducing manual effort and enabling timely performance insight across the Accessibility Team. This includes:
○ Designing and implementing automated data collection and reporting solutions using Microsoft Power Platform tools, creating reliable data sources for performance measurement and analysis.
○ Developing and maintaining analytical datasets and data pipelines, ensuring the quality, integrity and reliability of performance data.
○ Monitoring, maintaining and continuously improving automated reporting processes, resolving data quality and system issues where they arise.
● Lead the development of meaningful, outcome-focused OKRs and KPIs with the Head of Digital Accessibility, providing professional performance advice and challenge, and ensuring appropriate data sources and reporting are in place to measure progress and impact.

• Employees are allocated 10% of their working time for personal and professional development.
  · A £1k per person learning budget is in place to support all our people, with access to best-in-class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms.
  · Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

You can find more details of the Benefits we offer here. To help picture your life at MoJ Justice Digital, Data and Science please take a look at our blog.

Salary Information**

Base salary for this role is from £58,511 to £65,329 (National) or from £63,343 to £70,725 (London).

· New entrants to the Civil Service joining the MoJ are expected to start at the minimum of the pay band.
· Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.
· Existing Civil Servants who are promoted will either move to the bottom of the new grade's pay band or receive a 10% uplift, whichever provides the greater increase.
· Candidates may also be eligible for a non‑pensionable Government Digital & Data Allowance of up to £332 per year (London). This is a temporary allowance, reviewed annually and may be retained, amended, or withdrawn.

Alongside your salary of £58,511, Ministry of Justice contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity

This position is based nationally.

Lead Performance Analyst

The Role

We're recruiting for a Lead Performance Analyst here at Justice Digital, Data and Science, to be part of our warm and collaborative Delivery Governance Office.

These are exciting times at Justice Digital, Data and Science. We have a clear vision to develop a digitally enabled justice system that works more simply for users, and we're looking for talented people to help us achieve it.

The Lead Performance Analyst will lead the development of performance measurement and analysis across the Accessibility Team, helping us better understand accessibility compliance across our digital services and the performance and impact of the services the team provides. You will develop the frameworks, measures and management information needed to turn complex accessibility data into clear, actionable insight for the Head of Digital Accessibility, Accessibility Specialists, Senior Leaders and Service teams.

You will analyse accessibility compliance and audit findings to identify trends and recurring issues, alongside measuring demand, reach and impact across services such as accessibility consultancy, training and the Accessibility Champions Network. Your insight will help the team understand where support and intervention are most needed and enable teams across Justice Digital, Data and Science to improve accessibility outcomes.

You will also lead the development of automated data collection, processing and reporting solutions, improving data quality and reducing manual effort. Working closely with the Head of Digital Accessibility, you will develop meaningful OKRs and KPIs and ensure the team has the evidence it needs to understand its performance, demonstrate its impact and continuously improve its services.

This role aligns to the Lead Performance Analyst role from the Government Digital and Data Framework.

Key Responsibilities

• Lead the performance measurement strategy for accessibility compliance across digital services, developing analytical frameworks and management information that enable the Accessibility Team to make informed strategic decisions. This includes:

○ Developing financial reporting and forecasting products to provide oversight of audit contract expenditure, supporting budget management and providing visibility of spend and contractual commitments to the Head of Digital Accessibility and senior stakeholders.

○ Analysing current and forecast demand for accessibility audits, providing insight to support audit prioritisation, capacity planning and budget oversight.

○ Developing accessibility compliance reporting and performance measures, bringing together audit outcomes to support oversight of compliance with the Public Sector Bodies Accessibility Regulations 2018 (sensitive data), and providing senior stakeholders with insight into compliance levels, emerging risks and organisational trends.

○ Analysing accessibility audit findings, synthesising evidence from weekly 50-100-page audit reports to identify common WCAG issues, emerging trends and areas of recurring risk, enabling Accessibility Specialists to target interventions and resources where they will have the greatest impact.

○ Using performance insight to support and challenge teams across JDDS to understand their accessibility compliance and performance, identify areas of risk and improvement, and take appropriate action to improve accessibility outcomes.

○ Translating complex accessibility performance data into clear, compelling insight and recommendations for senior leaders and service teams, identifying systemic issues, emerging risks and opportunities for intervention and improvement.

If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!

Flexible working, Full-time, Part-time

Working pattern: Full-time, Part-time, Flexible Working

East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber

Location: National*

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

Please note that unless you are an existing member of staff at Justice Digital, Data and Science, the only London location being recruited to is 10 South Colonnade, E14 4PU. We are no longer recruiting to 102 Petty France, SW1H 9AJ.

483892

Grade 7

Grade 7

Grade: Grade 7

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Permanent

Contract Type: Permanent

Digital

1

Number of vacancies: 1

Vacancy number: 22863

· Experience of improving performance reporting and analytical approaches, including improving the quality and reliability of performance data.
· Experience of using performance insight to support teams to understand and improve their performance.
· Experience of developing performance frameworks and measures that support evidence-based decision-making.
· Ability to translate complex analysis into clear, actionable insight and recommendations for a range of audiences.
· Strong analytical skills, with the ability to identify trends, patterns and areas for improvement from complex data.
· Strong stakeholder engagement and influencing skills, including providing professional advice and constructive challenge to senior stakeholders.

Willingness to be assessed against the requirements for BPSS clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The final offer will reflect the skills and experience you demonstrate during the assessment process.

How to Apply

In Justice Digital, Data and Science, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We shall assess a combination of your Experience, Technical Skills and Behaviours during the assessment process.

Stage 1 - Application and sift:

To apply for this position, you must submit the following as part of your application:

· A CV detailing your career history (including any relevant qualifications). Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert.
· A Personal Statement (no more than 750 words) which should outline your experience and skills, giving clear examples of work undertaken. It should specifically address the following 3 criteria listed below, using a separate paragraph for each.

- Experience of improving performance reporting and analytical approaches, including improving the quality and reliability of performance data.
- Experience of developing performance frameworks and measures that support evidence-based decision-making.
- Strong stakeholder engagement and influencing skills, including providing professional advice and constructive challenge to senior stakeholders.

A diverse sift panel will review the information in your CV and Personal Statement to assess the sift criteria specified above. We operate an anonymous shortlisting process.

Please ensure your CV and Personal Statement do not include your name or any other identifying details.

Should we receive a high volume of applications, a pre-sift based on "Experience of improving performance reporting and analytical approaches, including improving the quality and reliability of performance data" will be conducted before the sift.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

Successful candidates who meet the required standard will then be invited to a panel interview held via Microsoft Teams. At interview stage, you will be assessed against the following Success Profile elements - Experience, Technical Skills and the following Behaviours:

· Changing & Improving
· Communicating & Influencing
· Managing a Quality Service
· Working Together

As part of your interview, you will be asked to deliver a presentation on how you'd approach dashboarding for an accessibility team that assesses the Managing a quality service Behaviour. Further details will be provided if successful at sift.

Appointments are made strictly in merit order. In the event that two or more candidates receive identical interview scores, the Communicating & Influencing criteria (Experience of improving performance reporting and analytical approaches, including improving the quality and reliability of performance data) will be applied as the primary lead criterion to determine the final merit order.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Terms & Conditions

Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk

Please refer to attached Job Description

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Stage 1 - Application and sift:

To apply for this position, you must submit the following as part of your application:

• A CV detailing your career history (including any relevant qualifications). Your CV will be assessed against the essential criteria outlined within the Person Specification of this advert.
• A Personal Statement (no more than 750 words) which should outline your experience and skills, giving clear examples of work undertaken. It should specifically address the following 3 criteria listed below, using a separate paragraph for each.
• Experience of improving performance reporting and analytical approaches, including improving the quality and reliability of performance data.
• Experience of developing performance frameworks and measures that support evidence-based decision-making.
• Strong stakeholder engagement and influencing skills, including providing professional advice and constructive challenge to senior stakeholders.

A diverse sift panel will review the information in your CV and Personal Statement to assess the sift criteria specified above. We operate an anonymous shortlisting process.

Please ensure your CV and Personal Statement do not include your name or any other identifying details.

Please access the following link for guidance on how to apply - Application Guidance

Stage 2 - Interviews:

• Changing & Improving
• Communicating & Influencing
• Managing a Quality Service
• Working Together

A reserve list may be held for up to 12 months, from which further appointments may be made.

Use of Artificial Intelligence

Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo a basic (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?jobid=1229&isPreview=Yes&advert=external

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