Senior Operations Manager (Contact Centre)

On-site in Walsall·Added yesterday (last checked 31 Oct)

Agency

Michael Page UK

1220 open roles

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Our summary

Salary: £65,000 - £70,000 a year
About £4,020 - £4,260 a month after tax.
Work mode: On-site, Walsall
Contract: Permanent
Experience: Senior level

Skills

Nice to have

Automotive

Pay & benefits

What you'll get

Permanent Senior Operations Manager (Contact Centre) position in Walsall - (Fully on-site)
Salary of £65,000 to £70,000 dependent on the level of experience.
Modern Contact Centre Environment
Opportunity to grow and develop

The role

As a Senior Operations Manager (Contact Centre) in Walsall, you will lead the day-to-day delivery of customer service operations within a B2B & B2C environment. You will keep activity organised and focused, helping the customer service function run smoothly and meet business needs.

Senior Contact Centre Operations Manager
Walsall (on-site)

What you'll do

Lead the daily running of the contact centre to maintain reliable customer service delivery.
Oversee operational activity across the customer service department and keep priorities clear.
Manage service performance and address operational issues to maintain consistent standards.
Coordinate workloads and resources to help the contact centre meet customer demand.
Review operational results and use findings to improve day-to-day service delivery.
Work with internal teams to resolve issues that affect customer service operations.
Maintain clear processes and routines that support efficient contact centre activity.
Work cross functionally with suppliers and 3rd parties to achieve the right outcomes for customers

The Successful Applicant

A successful Senior Operations Manager (Contact Centre)' should have:

Experience managing contact centre operations and customer service activity.
Strong operational management skills, with the ability to organise competing priorities.
Experience monitoring service performance and acting on operational findings.
The ability to manage workloads and resources in a busy customer service setting.
Desirable - Automotive sector experience

About Michael Page UK

Michael Page is a recruitment agency that connects businesses with job seekers, offering services ranging from experienced professional hiring to executive search, scaled recruitment and outsourcing solutions. The company operates globally, with more than 100 offices across 34 countries.

Its teams blend market insights, data and advanced technology to deliver hiring outcomes, and it also publishes career advice and salary guides for job seekers.

Industry: Staffing

In their own words

About the company & team

Our client is a market leading business service provider within the retail / automotive sector. They are now looking for a Senior Operations Manager within their large scale, multi-functional Contact Centre

All open roles at Michael Page UK