Customer Operations Manager

Hybrid in Wakefield·Added 2 months ago (last checked 9 Nov)

Agency

Michael Page UK

1170 open roles

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Our summary

Salary: £60,000 - £70,000 a year
About £3,780 - £4,260 a month after tax.
Work mode: Hybrid, Wakefield
Contract: Permanent
Holiday: 25 days holiday + bank holidays

Skills

Pay & benefits

What you'll get

Salary ranging from £60,000 to £70,000, dependent on the level of experience.
Permanent position in Wakefield, West Yorkshire
Hybrid - 3/4 days on site
Bonus up to 10%
25 days holiday plus Bank Holidays (ability to buy or sell 5 days)
Private Medical Insurance
x4 Life Assurance
Modern Office Environment

The role

The Customer Operations Manager is a new role focused on managing a complex, high level Customer Operation, positively influencing the team to deliver positive outcomes for customers and key clients

What you'll do

Positively lead, manage and develop a complex customer operation to deliver against key business metrics
Manage relationships with key external clients, ensuring the delivery of contractual agreements
Drive a culture of continuous improvement across the operations, positively influencing key internal stakeholders to go on the change journey
Create a high performance culture across the operations through sharing of best practise, nurturing and development.
Identify opportunities to automate and implement new technologies to delivery positive customer outcomes, in shorter timescales, reducing cost to service
Identify areas to automate and remove manual processes to improve overall operational efficiency
Take ownership of escalated customer and client issues with a view to resolving with minimal impact or damage to relationships
Create and implement KPI & SLA metrics that align with business, customer & client needs
Positively influence senior stakeholders to embrace change and continuous improvement activities
Manage budget and operational forecast in line with business performance

Summary

Customer Operations Manager
Professional Services

The Successful Applicant

Experience leading a Customer focused operations - 100fte+
Management of B2B Customer / Client Agreements / contracts
Proven record of influencing & facing into senior stakeholders including C-SUITE
Ability to lead, motivate and inspire a team of senior professionals
Excellent attention to details
Ability to improve operational processes through automation and introduction of technology

About Michael Page UK

Michael Page is a recruitment agency that connects businesses with job seekers, offering services ranging from experienced professional hiring to executive search, scaled recruitment and outsourcing solutions. The company operates globally, with more than 100 offices across 34 countries.

Its teams blend market insights, data and advanced technology to deliver hiring outcomes, and it also publishes career advice and salary guides for job seekers.