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Full-time
Per the ad.
31 days holiday inc. bank holidays
Paid annual leave, per the ad.
Cycle to work scheme
Commuter benefits named in the ad.
Work on-site in London
No relocation package mentioned.
Have senior-level experience
Senior-level role.
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Alongside a competitive salary and meaningful investment in your professional development, you will enjoy a comprehensive range of benefits, including:
This is a rare opportunity to lead one of London's most iconic restaurant and bar destinations.
As General Manager of The Booking Office 1869, you will take ownership of a business that sits at the heart of St. Pancras guest experience and reputation. From the restaurant and bar to the terrace, private dining and special events, you will be responsible for shaping the future direction of the venue and ensuring it continues to stand out in one of the world's most competitive hospitality markets.
This role goes far beyond day-to-day operations. We are looking for someone who is passionate about creating experiences, spotting trends and bringing fresh ideas to life. Someone who can build excitement around the venue through innovative food and beverage concepts, memorable activations, strategic partnerships and experiences that keep guests coming back.
Working closely with the Hotel General Manager, Executive Chef, Marketing, PR and Commercial teams, you will play a key role in driving awareness, growing revenues and strengthening Booking Office's position as a destination venue for Londoners, international visitors and hotel guests alike.
You will also work closely with ownership representatives and senior stakeholders, helping shape future plans and bringing forward ideas that support the continued growth and success of this landmark business.
Above all, you will be an inspiring leader who creates a culture where people feel empowered, supported and motivated to deliver exceptional experiences every day.
Explore, discover, share and inspire at St. Pancras London, Autograph Collection
St. Pancras London is an iconic five-star hotel where Victorian grandeur meets contemporary luxury. Home to 38 opulent Chambers Suites and 207 beautifully appointed guestrooms, the hotel offers refined comfort, exceptional dining and expertly crafted cocktails across its distinctive restaurants and bars. Guests can retreat to the tranquil St. Pancras Spa or host memorable occasions in elegant event spaces, including the historic Ladies' Smoking Room.
Perfectly positioned alongside St. Pancras International in the heart of King's Cross, the hotel is a gateway to extraordinary experiences. From its magnificent Grand Staircase to its world-class service, St. Pancras London is more than a place to stay. It is a place to belong, grow and become part of an enduring legacy.
We're looking for a natural leader with personality, presence and a genuine passion for hospitality.
You'll have a strong track record of leading successful restaurant, bar or lifestyle hospitality operations and understand what it takes to create a venue that people talk about, recommend and return to.
You are commercially minded but equally passionate about people. You know how to build engaged teams, develop future leaders and create a culture where high standards and great guest experiences come naturally.
You love being out on the floor, building relationships with guests, networking within the industry and identifying opportunities to bring new customers through the door. You'll have the confidence to challenge ideas, push boundaries and introduce new concepts that keep the business relevant, exciting and ahead of the competition.
Most importantly, you'll bring the energy, creativity and ambition required to ensure Booking Office continues to be recognised as one of London's leading hospitality destinations.
A degree in Business Administration, Hospitality Management or a related discipline is preferred. Experience within the luxury hospitality sector and a strong understanding of the London market would be highly advantageous. Fluency in English is essential, together with a career history that demonstrates progressive leadership experience, commercial achievement and a commitment to excellence.
As General Manager, you will lead all aspects of The Booking Office 1869, ensuring exceptional guest experiences, strong financial performance and operational excellence whilst reinforcing its position as one of London's leading lifestyle dining destinations.
Key deliverables include:
Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International · NW1 2AR
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