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Guest Experience Expert

On-site in Edinburgh·Part-time·Added 10 days ago (last checked 6 Oct)

Overview

Job details

  • £14.25 an hour

    Gross, as stated in the ad.

  • Part-time

    Per the ad.

Requirements

  • Work on-site in Edinburgh

    No relocation package mentioned.

Skills

Nice to have

Pay & benefits

What you'll get

  • Use of the Hotel Gym
  • BenefitHub Access: World's largest selection of retail discounts
  • Wisdom Wellbeing: 24/7 support for you and your family
  • Marriott Associate Rates and discounts for friends and family
  • 20% off at Marriott F&B restaurants

The role

Do you thrive on making people feel genuinely welcome? We're looking for a warm, dynamic, and adaptable Guest Experience Expert to join our team at Residence Inn Edinburgh.

This is far from a typical front desk role. You'll work across the hotel, reception, food and beverage, making every guest interaction count, from a seamless check-in to a perfectly served breakfast. No two shifts are the same, and that's exactly what makes it exciting.

What you'll do

  • Be the face of Residence Inn Edinburgh, building genuine rapport with guests and creating memorable moments
  • Handle check-ins, check-outs, reservations and payments with confidence and care
  • Assist with F&B operations, supporting breakfast service and evening operations (serving drinks).
  • Anticipate guest needs, resolve issues at first contact, and go the extra mile every time

What we're looking for

  • A naturally warm and people-first personality
  • Adaptability and a willingness to turn your hand to anything
  • A professional, calm approach, even under pressure
  • Previous hospitality experience is a plus, but your attitude matters most

The details

The details: £14.25ph | Rotating shifts including days, evenings and nights

Why You'll Love Working With Us

At Residence Inn Edinburgh, our culture is our biggest perk. We recognise great work, celebrate success, and make sure you feel valued every day.

Hiring process

3 steps2 interviewsa task to do
  1. Application

  2. Phone screen

    With a Talent Acquisition · Phone call

    An initial conversation about the role and your job history to determine fit.

  3. Interviews

    One or several behavioural interviews, by phone, video or in person depending on the opportunity.

  4. Assessment

    Not every role

    Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.

  5. Final review and offer · With a hiring manager

  • Interview questions are behavioural, about your specific experience.
  • Prepare your own questions: candidates are interviewing Marriott too.

About Marriott International

Industry
Hospitality
Founded
1927
Employees
100,000+
Headquarters
Bethesda, USA

In their own words

Additional information

At Marriott International, we are dedicated to being an equal opportunity employer. We welcome all and provide access to opportunity, celebrating the unique backgrounds, cultures, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

All open roles at Marriott International

Location

Marriott International · EH3 9GG

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