Casual Guest Service Agent

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

As a Casual Guest Service Agent at Hampton by Hilton Edinburgh Airport, you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Exceptional Hospitality Starts with You

As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner

• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required

• Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments

• Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.

• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Comply with hotel security, fire regulations and all health and safety legislation

• Follow company brand standards

What are we looking for?

• Previous experience in a customer-focused industry

• Positive attitude and good communication skills

• Commitment to delivering a high level of customer service

• Excellent grooming standards

• Calm, efficient, and organised with great attention to detail

• Ability to multi-task while maintaining a positive attitude when working with a Guest

• Professional manner with an emphasis on hospitality and guest service

• Ability to work on your own and as part of a team

• Competent level of IT proficiency

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.