Director of Information Technology

On-site in London·Added 2 days ago (last checked 15 Oct)

Marriott International

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Overview

Work mode: On-site, London
Experience: Senior level

Skills

The role

Additional Information: This hotel is owned and operated by an independent franchisee, Prime Hotels (UK) Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, "Marriott"). The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

Located in Knightsbridge, on the edge of Hyde Park, Bvlgari Hotel London is one of the world's most prestigious luxury hotels, renowned for its exceptional service, sophisticated design, and commitment to excellence.

We are seeking an experienced and forward-thinking Director of Information Technology to lead the hotel's IT operation and drive technology initiatives that support both business objectives and an outstanding guest experience.

The successful candidate will bring strong leadership skills, extensive IT management experience, and a passion for delivering innovative, secure, and reliable technology solutions within a luxury hospitality environment. Knowledge of Marriott systems and platforms would be highly desirable.

This is an exciting opportunity to make a significant impact within an award-winning luxury hotel and contribute to the continued success of the Bvlgari brand.

Key Responsibilities

Leading the overall technology strategy and roadmap for the hotel, ensuring alignment with business objectives and guest expectations
Managing all IT infrastructure, systems, networks, cybersecurity, telecommunications and Audio-Visual operations
Ensuring the reliability, security and performance of critical hospitality systems and guest-facing technologies
Driving digital transformation initiatives and continuous improvement projects across the business
Leading, developing and mentoring the IT team, fostering a culture of excellence and service
Overseeing IT budgets, vendor relationships, procurement activities and technology contracts
Ensuring compliance with corporate standards, cybersecurity requirements and data protection regulations
Acting as a trusted advisor to senior leadership on technology risks, opportunities and investment decisions
Collaborating with department heads to identify and implement innovative technology solutions that enhance operational efficiency and guest satisfaction
Managing business continuity, disaster recovery and incident response planning.

What We Are Looking For

You will bring significant leadership experience within Information Technology, ideally gained within luxury hospitality or a similarly service-focused environment. You are a confident communicator who can engage effectively with stakeholders at all levels and translate business needs into practical technology solutions.

Proven experience in a senior IT leadership role
Strong technical expertise across infrastructure, networking, cybersecurity, cloud technologies and enterprise applications
Demonstrated experience developing and delivering IT strategies and technology transformation initiatives
Strong financial acumen with experience managing budgets and technology investments
Experience leading and developing high-performing technical teams
Comprehensive understanding of information security, risk management and compliance frameworks
Experience supporting hospitality systems, including Property Management Systems (PMS), Point of Sale (POS) and guest technology platforms
Excellent project management, problem-solving and decision-making skills
Outstanding communication and stakeholder management abilities
Knowledge and experience of Marriott systems and platforms would be highly desirable
Good written and spoken English, with eligibility to work in the UK

Why Join Bvlgari Hotel London

At Bvlgari Hotel London, you will have the opportunity to shape the technology landscape of one of the world's most recognised luxury hospitality brands. You will work alongside a talented leadership team, influence strategic business decisions, and drive innovative solutions that directly enhance the guest experience.

We offer a competitive salary and benefits package, a collaborative working environment, and the opportunity to develop your career within a globally recognised luxury brand.

Bvlgari Hotel London - delivering excellence through innovation, leadership and expertise.

This company is an equal opportunity employer.

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Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Hiring process

3 steps2 interviewsa task to do

Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager