Assistant Restaurant and Bars Manager - Hanbory Manor Marriott & Country Club

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Management Competencies

Leadership

• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.
• Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards. Willingness to adhere to internal company standards.
  • Food and Beverage Marketing - Knowledge of local and internal marketing efforts to drive revenue. Develops and executes marketing plans using relevant information as appropriate such as feedback gathered from customers.
  • Food and Beverage Inventory - Knowledge of procedures and techniques for food storage and rotation, quality assurance audit requirements, merchandising food products, inventory and supply storage, and shift production.
  • Food and Beverage Sanitation - Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems; use of grease trap; trash compactor(s), Baler operation, dish machines, and other equipment. Knowledge of techniques for care and cleaning of silver, stainless steel, and dish machines.
  • Bar Concepts - Promotion of beer, wine, and spirits to drive awareness and sales; marketing restaurant and bar concepts and events; knowledge of industry trends in food, beverage, and design to maintain competitive.
  • Coffee and Tea Service - Knowledge of coffee and coffee equipment and procedures for brewing and preparing coffee and specialty drinks; understanding of coffee break standards and service.
  • Dining - Knowledge of procedures and techniques for seating guests; menu content and creation; MICROS system; taking dining and room service orders; doorknob menus; room service delivery, etiquette, safety, and security; amenity process and delivery; food and beverage service standards, service cart setup.
  • Restaurant/Event Room Operations - Knowledge of procedures for managing restaurant room set-up, management of host/hostess station, maintenance of fine silver, setting tables, break down of room, management of coat check, management of staff/associates, creation of checklists, audits, LSOPs, and maintenance of a high-quality dining environment (music, lighting, temperature), as well as opening and closing.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Human Resources

• Interviews and hire management and hourly associates with the appropriate skills to meet the business needs of the operation. Need to have completed Marriott Interview Certification training prior to interviewing.
• Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Ensures 30-60-90-day reviews and mid-year/annual reviews are conducted in a timely manner
• Uses all available on the job training tools for associates. Implements and manages training initiatives and conducts training when appropriate.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Conducts hourly associate and supervisor's performance appraisals according to Standard Operating Procedures. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Actively solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns. Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.
• Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Ensures on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
• Celebrate successes and publicly recognizes the contributions of team members; ensure recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.
• Ensures self and direct report Assistant and Supervisors attend appropriate training classes.
• Ensure associate shifts are rostered & recorded on Kronos workforce management, ensure daily/weekly checks are performed in a timely manner
• Ensure the Oracle system is maintained with regards to holidays/sickness and other absences
• Ensure sickness/absence is monitored in the department and necessary return to work procedures are carried out.
• Ensure appropriate training is delivered to the team i.e H&S, Marriott training & discipline specific.
• Ensure cleanliness champion & training champion performs their role as per training & H&S/Covid-19 guidelines
• Ensure usage of Rouxbe/Digital Learning Zone is maximized to aid associate development and exceptional service delivery

FOOD & BEVERAGE/HOTEL HYGIENE

• Personal hygiene standards have to be of the highest standards:
  • Follow Grooming standards as directed by Marriott Int.
  • Follow handwashing standards set out in our Food Safety training.
  • Associates must wash their hands before beginning or returning to work at start of shift, after breaks, after smoking, after loo breaks, after handling food, in overall on a consistent matter within an hour at least 1 time.
• Stock must be rotated according to F.I.F.O.
• Refrigerators and freezers should be at proper temperatures and measured by accurate thermometers, if not, take ownership of the issue, by calling and inform your immediate supervisor and maintenance.
• All potentially hazardous food must be kept either at or above 63oC or at or below 5oC.
• Ecolab sanitizer solution clearly labeled, is to be available at all workstations.
• Glass must always be stored on the lowest shelf.
• Toxic and chemical materials must be properly segregated and stored away from food, food equipment, utensils and food supplies.
• All food must be covered, labeled and dated during transportation, must be put away within 60 minutes of delivery and must never be stored on the floor.
• Disposable tubs are not to be used for food storage or preparation. Use only approved plastic or stainless-steel containers.
• No eating, drinking, smoking or chewing is permitted in areas that involve food preparation, food storage and food transportation.
• Ready to eat food must not be touched with bare hands. Disposable gloves, tongs or other devices must be used to handle food.
• Must complete Great Food Safe Food training within 90 days.
• Wear appropriate PPE in line with H&S regulations and Company guidelines. Ensure team members are trained in the use of PPE and usage is monitored

ACCOUNTING PROCEDURES

• Adhere to all food & beverage LSOP documents.
• Cashiering Overage and Shortage Policy
• Float Contracts
  • All 3 policies describing handling of Micros cards, POS system usage, banking of monies, tips handling, handling credit card information, penalties of falsification of information and tip/service charge handling.

MARRIOTTT BASICS

• Proactively and formally acknowledge every guest you come into contact with:

At 15 steps, make eye contact and smile

At 5 steps, stop, step aside, nod and greet the guest

• Implement the "clean as you go" policy throughout the hotel.
• Answer the telephone within 3 rings in a warm, friendly voice using the guest's name at least twice in the conversation. If you need to place the guest on hold, ask the guest 'may I please place you on hold?' and allow the guest to end the call.
• Anticipate our guests' needs and thank them at every possible opportunity.
• Inform maintenance for all defects and pass this immediately to your Supervisor/Manager.
• Exceed our customers' expectations by "going the extra mile" or making it brilliant in helping them.
• Use the L.E.A.R.N. process to resolve guest issues.
• Always smile and look your best. Be professional, don't point, use jargon or slang or discuss personal matters in front of guests.
• Work safely and be fully aware of the hotel's policies and procedures relating to food safety, fire and accident prevention and COVID-19 protocols.
• Address guests respectfully - by name if possible.
• Comply with the general appearance and personal hygiene guidelines listed in the associate handbook. Only the complete approved uniform (including appropriate footwear) must be work.
• Comply with any reasonable request made by your immediate Supervisor or any other Manager.

ASSOCIATE RESPONSIBILITIES

1. Associates will at all times apply the principles of Spirit to Serve Service, using the correct verbiage required for their position. Going 'above and beyond' to help our guests and fellow associates, being both friendly and courteous at all times. Ensuring they follow and practice the brand standard requirements for their department and the Hotel, as found in the SOPs and LSOPs.
2. Associates will at all times comply with all and any Fire Regulations, Health & Safety and Food Hygiene legislation and policies, as per the Associate Handbook and the Hotel Health & Safety Policy. Any associate found to be contravening the above will be considered as in gross misconduct and will face disciplinary action and if warranted instant dismissal.

ADDITIONAL REQUIREMENTS

• Performs other related tasks as assigned by management
• Complies with Marriott International Hotels Limited Regional Office policies and procedures.
• Available to perform person on duty or duty management shifts when required.
• Working hours as required to do your job but normally not less than contractual hours.
• Although Restaurant & Bar is your primary department, you will form part of a pool of hotel associates who may be called upon from time to time to assist other departments. You are required to be flexible and adaptable to work in other areas or sister hotels as required by management. Refusal to carry out such reasonable requests from management may mean that you can be subject to the Company disciplinary policy.
• Shift work and regular weekend work is part of the role. This may also mean you may be required to work different shifts other than your normal shift hours as part of the new norm.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by management.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.