Digital IT Support Technician - Asset Management

Manchester University NHS Foundation Trust (MFT), is the largest acute trust in the UK, with over 25,000 staff caring for over million patients a year. Combining 10 hospitals and community services from across Greater Manchester, we provide outstanding patient care and services.

Our ambition is to build on our leading initiatives and revolutionise the way we work together. That’s why we’re embarking on a programme of unprecedented transformation that will see cutting-edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.

As a Digital Support Technician – Asset Management, you will take a lead role in ensuring the Trust’s digital infrastructure is supported through the strategic and operational management of IT assets. Operating within the Digital Services Directorate under the Technology – Digital Operations department, you will be responsible for overseeing the full lifecycle of digital assets—from procurement and deployment to maintenance and decommissioning—ensuring compliance with procurement policies, financial governance, and national standards.

You will lead on the maintenance and integrity of the Trust’s Configuration Management Database (CMDB), coordinate complex asset deployments across multiple sites, and provide expert guidance to junior technicians and support teams. Your role will involve proactive engagement with stakeholders across Digital Services, clinical teams, and external suppliers to ensure asset management processes are efficient, secure, and aligned with service delivery goals.

This position is suited to experienced IT professionals with a strong background in infrastructure support, asset governance, and service management. You will be expected to contribute to policy development, lead audits, support procurement planning, and drive continuous improvement initiatives. The role may involve cross-site travel and participation in out-of-hours support as required.

• Higher National Certificate / Diploma or equivalent or relevant experience
• Evidence of Personal Development
• Full UK Driving Licence
• Technical background in IT working in an Infrastructure support role
• Experience in working in customer facing IT service delivery environment
• Experience in the use of service desk systems and call distribution systems
• Proven experience in providing first and second line support within the PC Client Environment; including PC hardware; operating systems; printers; other peripherals; associated software Packages; Configuration Management including remote support
• Working knowledge of backup, operational and service continuity processes
• Working knowledge of Local Area Networks / Wide Area Networks and Server Support
• Knowledge of IT Infrastructure Library (ITIL) Best Practice

• Higher National Certificate / Diploma or equivalent qualification in an IT related subject
• Previous experience in NHS IT environment
• Knowledge of Internet / Intranet concepts
• Good working knowledge of Microsoft products including Microsoft Office Suite, Microsoft SCCM
• Project Management methodology