Merchandising Administration Assistant

NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewellery & watches and lifestyle collections to the world's most discerning women.

Today, NET-A-PORTER continues to define the future of luxury e-commerce through discovery, inspiration, exceptional curation, outstanding customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, sharing the stories of incredible women across the globe.

NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.

The NET-A-PORTER Group are now seeking a talented Merchandising Administration Assistant to join the NET-A-PORTER team based in our offices in London, Shepherds Bush. Reporting into the Merchandiser, you will be tasked with providing administrative support across all aspects of trading, merchandise planning and forecasting. Some of the essentials for you to know are:

Location: Our Westfield office in London

Team Size: 5 (Approx.)

Reporting into: Merchandiser

Hours: 37.5 hours per week (4 days in office, 1 at home)

Besides a competitive salary, we can offer you

• A pension that both you and the company contribute too.
• A portal with an array of discounts on things like theme park and cinema tickets.
• Our famous staff discount along with exclusive staff sales.
• Private healthcare.
• Flexible working.

Here's a breakdown of what you'll be doing

• Generate accurate delivery forecasts to support business planning and resource allocation.
• Produce weekly delivery and performance reports, highlighting key insights and trends.
• Prioritize deliveries and workload in line with departmental and business objectives.
• Manage supplier deliveries to maximize product availability and full-price selling opportunities.
• Collaborate with Trade and Transport teams to ensure shipping, customs, and compliance requirements are met.
• Resolve warehouse delivery queries promptly and provide cross-functional query support.
• Analyse returns data, identify trends, and implement actions to reduce return rates.
• Negotiate late delivery discounts, cancellations, RTVs, SORs, and manage associated stock movements.
• Maintain accurate records of stock adjustments, discounts, cancellations, and product availability, including website stock status updates.
• Provide administrative support and contribute to the smooth running of the department.

The type of person we are looking for

• Strong analytical skills and exceptional numeric ability.
• Advanced Excel knowledge essential.
• Experience in working as part of a diverse team - able to build relationships with other internal and external teams and functions for personal and business development.
• A strong eye for detail, great organizational skills and works to a high level of accuracy.
• Great initiative.
• Excellent work ethic and ability to multi-task.
• Strong communication skills.

From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry levelWorkplace Type: Hybrid