Customer Assistant - Backstage Operations
Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores.
UK jobs. Bigger possibilities.
136,000+ live jobsHybrid in London·Full-time·Added 10 days ago (last checked 3 Oct)
1542 open roles
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.
Be near London for hybrid days
No relocation package mentioned.
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
As an Assistant Merchandiser in our International Merchandising Team, this role supports the delivery of commercial plans through sharp analysis, organised processes, and strong cross‑functional coordination. From maintaining accurate sales, stock, and intake data to monitoring in‑season performance, the role helps ensure ranges land in the right place, at the right time, and is delivered against business objectives.
As an essential part of the merchandising function, the Assistant Merchandiser keeps core tools up to date, prepares weekly trade insights, and drives smooth stock and supply‑chain actions across all markets. Accuracy, curiosity, and proactive problem‑solving are key to enabling the wider team to make informed decisions that boost sales, optimise stock, and elevate the customer experience.
This role is perfect for someone who thrives in a fast paced environment, has a good understanding of the critical path and can utilize their numerical and analytical skills to interpret data. You'll also need strong communication, influencing, and organizational skills to build relationships across the wider business, partners, and buying teams. If you can interpret performance metrics and use insights to maximize sales and deliver growth in future seasons, we want to hear from you!
Your key accountabilities will include:
NB This is a full-time role and is based at our Paddington Support Office a minimum of three days a week
Your skills and experience will include:
#hybridrole
Marks & Spencer (M&S) is a British retailer selling womenswear, menswear, kidswear, home and beauty products alongside food and drink, both through stores and online with delivery and Click & Collect. The company also offers services including credit cards, insurance and travel money under M&S Money, plus M&S Opticians.
M&S describes itself as trusted by millions of customers and as one of Britain's most-loved brands, investing in better materials, more responsible sourcing and innovative product development.
We are ambitious about the future of retail. We're reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.