Retail Business Manager

LSH Auto is a premium automotive retailer in the UK and a leading Mercedes-Benz dealership group. The business supports customers across the full vehicle lifecycle, from new and used vehicle sales to comprehensive aftersales services, with a strong focus on quality, commercial performance, and customer care.

As Retail Business Manager, you will play a key role in driving business growth and shaping the sales performance of the dealership. This role is suited to a commercially minded leader who can balance revenue focus with a high standard of customer experience, while working closely with colleagues across the business to support sustained retail success.

Hours - 40

Salary - £35,500 plus OTE Bonus plus company car

Responsibilities

• Drive retail sales performance and achieve revenue and profitability targets.
• Lead, coach, and motivate the sales team to exceed targets.
• Analyse sales metrics and identify opportunities to improve commercial performance.
• Maintain exceptional customer service throughout the vehicle purchasing journey.
• Collaborate with marketing and operations teams on effective promotional campaigns.

Requirements

• 5+ years of experience in automotive retail business management.
• Experience leading a dealership sales team and driving strong commercial performance.
• Strong knowledge of vehicle sales processes and commercial retail strategies.
• Confident using Keyloop and analysing sales data to turn insights into practical actions.
• Experience supporting customers throughout the vehicle purchase journey and working effectively with marketing and operations teams.
• Holds a valid full UK driving licence.
• Eligible to work in the UK.
• Available to work some weekends.

Benefits

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes-Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care vouchers
• Life assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing support
• Company pension
• Full uniform provided
• On-site gym