Administration and Business Support Officer Level C

Make a difference to the lives of Leicester residents while building a rewarding career in local government.

Working within the Welfare and Advice Service, you'll provide vital support to our Welfare Rights and Discretionary Awards teams. These teams help residents access welfare benefits, financial assistance and advice, often during challenging periods in their lives.

Working alongside experienced colleagues, you'll gain valuable insight into local authority services while developing a broad range of business support skills.

This is a career graded post (LG Band 03 - LG Band 05). Dependent on availability of work/vacancy at a higher level, progress will be by satisfactory performance, agreed at annual Appraisals and through on-going supervision.

Our values of confidence, clarity, respectfulness, fairness and accountability will shape how you work every day.

As a key member of the Welfare and Advice team, you'll provide high-quality business support that helps our Welfare Rights and Discretionary Awards teams deliver effective services to Leicester residents.

• Handle and record postal correspondence ensuring information is accurate, up to date and handled confidentially
• Organise and support meetings by preparing papers, taking minutes and monitoring actions to help keep work on track
• Oversee the team's shared inboxes, triaging enquiries, tracking actions and ensuring timely responses
• Process financial and administrative transactions, including purchase orders, in line with council procedures
• Build effective working relationships across the team and service to coordinate activity and provide high-quality support to customers and colleagues

Full Time / 37 Hours Per Week / Fixed Term for 2 years due to funding

The team works on a hybrid basis with the expectation that you work from City Hall at least two days per week following a successful probation period. The core working hours for this role are Monday to Thursday, from 8:30am until 5pm and 8:30am until 4:30pm on a Friday. A Basic DBS check is required.

You will

To thrive in this role, you'll be a highly organised and customer-focused administrator with strong communication skills, a collaborative approach and a commitment to delivering accurate, high-quality support in a busy service environment.

You'll need

• Strong organisational skills and attention to detail, enabling you to maintain accurate records, meet deadlines and consistently deliver high-quality work
• Confidence using Microsoft Office applications, including Word, Excel, Outlook and PowerPoint, together with the ability to learn new systems quickly
• Excellent communication skills, both written and verbal, with the ability to adapt your approach to different audiences and build positive working relationships.
• A customer-focused approach and the ability to deal professionally and sensitively with enquiries from residents, colleagues and partner organisations.

The successful candidate will have a proactive, flexible and collaborative attitude, along with a commitment to Leicester City Council's values of being confident, clear, respectful, fair and accountable.

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator.

We're committed to recruiting a diverse and highly talented workforce as we continue to build a Council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease; make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the 'our approach to recruitment' page.

If you'd like to have an informal discussion before applying, please send an email to welfareadvice-manager@leicester.gov.uk

Interviews/Assessments will take place on 3rd of December