Apprentice Service Administrator

Role: Apprentice Service Administrator

Exciting new opportunity has arisen for an Apprentice Service Administrator, who will work in our Technical Services team, learning to manage client requests from initiation through to resolution, developing the skills and confidence to deliver excellent customer service and administrative support.

This is a client-facing role where clear, proactive communication and a strong focus on service excellence are essential. You will also play an active part in supporting the transition of projects into service as well as working with the Technical Services Managers and Service Delivery Manager to drive continual service improvement

• Act as the first point of contact for clients, logging and managing requests with an awareness of impact to the business

• Own cases end-to-end, ensuring all responsible parties are engaged and that updates are provided regularly to clients and stakeholders

• Collaborate with the Tech teams to leverage technical knowledge for faster resolution, improved analysis, and identification of trends

• Support service handovers from Projects, helping clients understand available support and contractual obligations

• Maintain high standards of case management, including hygiene, documentation, and communication

• Ensure all new cases receive timely first responses, prioritising direct engagement (e.g., phone call) over passive communication

• Perform pre-implementation testing of service enhancements

• Involvement in the provision of weekly and monthly client reporting

Contract Type: Full-time, 18-months apprenticeship

Hours: Monday - Friday - 37.5 hours (shifts fall between 8am - 6pm)

Location: Livingston, Scotland (EH54 7BN)

Interview Process: 2-stage (Virtual and Face-to-face)

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.