Senior AV Technician

Role: Senior AV Technician

Hours: Shift pattern based upon a 40hr working week between the hours of 07:00 & 19:00 ensuring coverage throughout the period, some flexibility may, on occasion, be required

Contract Type: Full-time, Permanent

Location: London, UK (Canary Wharf)

Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences.

We have an exciting new client; a company that is globally renowned operating within the financial services industry and they are now looking to recruit a proven AV Technician onto their impressive site in Canary Wharf to provide dedicated support services to the AV technology estate.

The team proactively maintain and monitor AV (from meeting rooms, digital signage, specialist spaces) to minimise downtime and ensure excellent customer service & experience and undertake functionality tests of high-priority spaces, and ad-hoc and pro-active AV maintenance, technical problem solving, support and occasional small upgrade installation work.

• Perform daily checks of critical digital signage, including the external ticker, reception LED wall, internal display areas, and booth signage where applicable

• Fault finding audio visual and video conferencing systems to a high level, under pressure

• Work collaboratively on troubleshooting and fault fixing

• Maintaining site surveys and asset registers

• Running AV events, including pre-event testing of audio, wireless microphone battery levels, PA, projector/display, conferencing, and post-event reset support etc.

• Be the primary contact for event coordination

• Liaise with client for large events to understand their requirements

• Attend pre-production meetings required for any scheduled special events

• Primary support to operate global production events

• Own the event experiences for the meeting host and attendees

• Assist in the management of high-profile events and become a trusted advisor

• Escalate any operational issues to the appropriate level of support and make suggestions for improvements

• Produce event reports which highlight the use of space

• Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google

• Ability to operate Videoconference hardware (Microsoft Teams, Webex, Poly, Logi etc) and to troubleshoot any potential issues relating to audio feedback, no video etc.

• Proficiency with Microsoft Teams, UC PCs, Polycom, Logitech, and Crestron

• Flex VC solutions, Biamp Tesira, Q-SYS, and Extron

• Experience in supporting IPTV

• Experienced delivering support services to large corporate customers

• Excellent people skills with the ability to impart knowledge to those less skilled

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.